Call Center AARP Customer Care Associate for Santee, CA. Evening and Saturday Shift. Spanish/English Bilingual is a pl

Title: Call Center AARP Customer Care Associate for Santee, CA. Evening strong multi tasking ability, excellent communication and interpersonal skills, ability to maintain a high level of professionalism, excellent work ethic and personal accountability. WHAT ARE THE RESPONSIBILITIES OF THE POSITION? Our contact center work environment is fast paced and customer satisfaction is our top priority. Specific responsibilities include answering customer initiated inbound phone calls, responding to their questions and providing consultation as appropriate on policy or customer issues. Candidates must be able to work within established and measurable call center metrics. WHAT ADDITONAL QUALIFICATIONS ARE WE LOOKING FOR? We offer a diverse work environment and are recruiting talented, self motivated, high energy professionals who want to be a part of a team committed to excellence. The ideal candidate will have prior call center or customer service experience, computer literacy, excellent communication and interpersonal skills and enjoy working in a fast paced, call center environment. EXPECTATIONS INCLUDE: Excellent verbal and written communication skills Enjoyment talking with and assisting customers over the telephone, even when customer may be frustrated, confused, or upset Ability to work in a very structured work environment that has assigned work schedules and breaks. Must also be able to work in an environment in which quality monitoring and feedback from your manager occurs regularly Proficiency with the computer in order to access information from various programs Ability to work in a multi task environment, talking to customers while simultaneously accessing the computer system Ability to maintain a high level of professionalism, excellent work ethic and personal accountability Adherence to assigned work schedule and demonstrate reliable attendance Self motivation to reach andexceedgoals JOB PERFORMANCE EXPECTATIONS: As a Hartford Professional, we have high expectations of you. Here is an overview of some of the performance expectations we have of our service agents: Customer Focus Always be available to answer customer phone calls and handle customer needs. This is measured by: Open Time The amount of time you are available for incoming calls Schedule Commitment The level to which you adhere to your work schedule Customer Time The amount of time you are on a call or waiting for a call from a customer Process Quality Always be focused on the quality of your work. This is measured by: Total quality monitoring scores and audit scores QUALIFICATIONS: * High school diploma or equivalent required, college degree preferred * Advanced multi tasking ability,ability to assist customer on phone while navigating through 8 programs, windows * Minimum 2 years experience working in a Windows based computer environment required * Minimum 2 years previous customer service, sales and/or call center experiencerequired * Professional with strong oral communication skills and excellent phone manner * Ability to adjust and succeed in a rapidly changing environment * Spanish English bilingual a plus but not required, receive a 5% language adjustment upon taking calls in Spanish WHY JOIN THE HARTFORD? The Hartford Financial Services Group Inc. (NYSE: HIG) is a leading provider of insurance and wealth management services for millions of consumers and businesses worldwide. The Hartford is consistently recognized for its superior service, its sustainability efforts and as one of the world's most ethical companies. With a unique focus on customers' needs, The Hartford is known as a trusted partner that enables its customers to protect what they have today, plan for what they need tomorrow and have the confidence to achieve what's ahead