Call Center Customer Service Rep
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTION?Take inbound and outbound calls answering client concerns,
?Respond to email inquiries
?Resolve support issues in a prompt and efficient manner while escalating to technical team members when necessary
?Receive and process paper applications
?Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
?Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base
?Maintain a high level of knowledge regarding all products and systems
Required Skills / Qualifications:
?Minimum High School Diploma or equivalent required. College diploma is preferred.
?Excellent Customer Service skills and telephone etiquette
?Must have excellent communication skills, both written and verbal
?Proficiency in Spanish is a strong asset
?Strong analytical, problem solving, and troubleshooting skills
?Expertise in the Microsoft Office suite of products
?Attendance and punctuality is imperative
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.