Call Center Customer Service Representative Job in Nashville, TN

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POST DATE 8/21/2016
END DATE 11/6/2016

Modis Nashville, TN

Company
Modis
Job Classification
Full Time
Company Ref #
23133813.21601022
AJE Ref #
575950552
Location
Nashville, TN
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Call Center Customer Service Representative Job in Nashville, TN br   br A top multinational IT Service Provider is looking to fill a /span B Call Center Customer Service Representative position available in Nashville, TN /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' . Modis is a top tier international IT staffing company working to find the right candidates for our client: a leading enterprise-level company in the IT industry. br ***************************************************************************. br /span B **This is a 6 month contract-to-hire position** /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B Hrs/Wk: 40.00 /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B NASHVILLE, TN /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B Zip/Postal Code: 37214 /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B Required: /B br ul
li High School Diploma /li li 5 to 7 years of experience in Customer Service, Data Entry, and Call Center. /li li Ability to work our 8:00AM to 5:00PM shift after training. /li li Dress Code is Business Casual /li /ul
span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;'   br /span B Main Responsibilities: /B br ul
li Responds to basic, multiple customer inquiries and requests /li li Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel /li li Researches customer inquiries and responds to appropriate parties in a timely manner /li li Records calls, processes requests and updates account history with results of inquiry to include proper documentation /li li Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements /li li Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information /li li Interfaces with team personnel, management and customers in reference to customer service issues /li li Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management /li li Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions /li li Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. /li /ul
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