Call Center Director

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POST DATE 9/2/2016
END DATE 12/19/2016

Confidential Company Albuquerque, NM

Location
Albuquerque, NM
AJE Ref #
576077378
Job Classification
Full Time
Job Type
Regular
Company Ref #
28486563

JOB DESCRIPTION

DESCRIPTION

This critical Call Center Customer Servicing leadership position is responsible for managing an Inbound Customer Service organization. This position will manage the service operation with focus on meeting service and quality operating objectives, developing organization and providing leadership and interacting with clients

This position requires a proficient take charge individual who likes working in a fast paced, high volume, growth environment.

Must assume leadership role developing organization and operation, identifying operating improvements, achieving marketing objectives, meeting operating and financial expectations while meeting performance objectives.

REQUIREMENTS

Call Center Operations management leadership experience.

Seven plus years of Call Center management experience directing an organization in a high volume, on-demand customer servicing environment.

Financial Services industry experience

BPO experience

Seasoned individual with strong leadership, analytical, interpersonal and communication skills

Knowledge of all Call Center hardware and softwaresystems.

P&L budgetary management experience

Degree