Call Center General Manager

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,0 people of Xerox serve clients in more than 160 countries. If you meet the requirements of this position and want to work for a world class company with a great marketplace reputation, apply today. Description:Oversees and manages the operations of call centerbusiness units with overall responsibility for the accounts and the call center facility(i.e. service delivery, sales, operations, IT, HR). Manages the client relationships ensuring customer satisfaction. Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit. Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel. Utilizes management and strategic analysis skills more than technical skills. Requirements:8+ years of call center experience.Call center management experience.PandL experience.Proven ability to manage a wide array of responsibilities as it relates to the operations of a business.Excellent communication and presentation skills.BPO experience a plus.ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling or by sending an e mail to accommodations@acs .See job description