Call Center Manager
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POST DATE 9/1/2016
END DATE 12/19/2016
Client of Crawford Thomas Recruiting
JOB DESCRIPTIONCALL CENTER MANAGER--ORLANDO, FL
Our Client is a $2 Billion Dollar Healthcare company based in Clearwater, FL. With over 11,000 employees, and offices in 48 states, they are the leader in home healthcare solutions. They have over 1,000 services centers, and over 2,000 offices.
POSITION PURPOSE AND OBJECTIVES The position of Collections Manager is responsible for overseeing the collection efforts of accounts receivable balances for the organization. The manager is also responsible for the supervision of the collections staff.
ESSENTIAL JOB FUNCTIONS
Based on the Monthly Aging, collections calls are to be made to all customers with balances that are past due. Placing direct phone calls and E-mails to customers that are past due. Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing. If service were to be stopped for non-payment, this position would be responsible for approving the sending of a final demand letter. Turning accounts over to an outside Collections Agency after certain set days of collection efforts. Relays to Controller any and all accounts that need to be written off to bad debt. Maintains Bankruptcy files on customers within the assigned Company Numbers. Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account. Oversees and assists with the clean up of RU's (unapplied receipts), short paid invoices and Charge Backs. Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
This position requires the incumbent to have at least 5years of experience in collecting, accounts receivable or a related area. This position requires good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions. Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required. This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel. Incumbent must be multi-task oriented, organized, set priorities and meet deadlines and take pride in one's work. Has supervisory responsibilities on special projects concerning Collections.
Compensation: Base + Bonuses + Full Time Benefits