Call Center Rep II
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POST DATE 8/26/2016
END DATE 12/20/2016
JOB DESCRIPTIONOverview: About CIT
CIT (NYSE: CIT) was born in 1908 when Henry Ittleson found a new way to make financing available to businesses in St. Louis, Missouri. Soon CIT was forging paths across the country, into Canada and overseas. But time and experience have produced innovations unimagined a century ago. True to its pioneering legacy, CIT remains an agent of opportunity, providing new resources and fresh perspectives to over one million clients across thirty industries around the globe.
CIT is a financial holding company. It provides financing, leasing and advisory services principally to middle market companies across more than 30 industries primarily in North America, and equipment financing and leasing solutions to the transportation sector. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A.
For more than 100 years, CIT has steadily innovated, providing carefully tailored financing solutions to meet the needs of a changing global economy. Along the way, CIT continually redefined what it means to be a financing partner, providing ideas as well as capital to build businesses - and relationships - that have endured for decades.
* The Enterprise Call Center (ECC) candidate will accept inbound calls, as well as make outbound calls to assist borrowers, or their authorized representatives to resolve both forward and reverse mortgage inquiries.
* The candidate must be able to interact with callers at or above the company's quality standards, while adhering to state and federal regulations.
* Preferred 1 year minimum telephone experience in a collection, customer service or call center environment preferred.
* Mortgage terminology and experience helpful.