Call Center Rep IV
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POST DATE 8/12/2016
END DATE 1/19/2017
JOB DESCRIPTIONOverview: About CIT
CIT (NYSE: CIT) was born in 1908 when Henry Ittleson found a new way to make financing available to businesses in St. Louis, Missouri. Soon CIT was forging paths across the country, into Canada and overseas. But time and experience have produced innovations unimagined a century ago. True to its pioneering legacy, CIT remains an agent of opportunity, providing new resources and fresh perspectives to over one million clients across thirty industries around the globe.
CIT is a financial holding company. It provides financing, leasing and advisory services principally to middle market companies across more than 30 industries primarily in North America, and equipment financing and leasing solutions to the transportation sector. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A.
For more than 100 years, CIT has steadily innovated, providing carefully tailored financing solutions to meet the needs of a changing global economy. Along the way, CIT continually redefined what it means to be a financing partner, providing ideas as well as capital to build businesses - and relationships - that have endured for decades.
Responsibilities: Assists Call Center Manager with day to day running of call center; Monitors call queue and supports staff to ensure call center objectives are being met; Handles escalated customer calls; Compiles data for productivity and quality reporting; Provides OTJ Training for new hires; Represents the company in a positive light; Keeps current on company's products, services and policy updates; Sets a good example for peers and acts as go-to person for Call Center Reps; responds to written requests for information; resolves most questions and problems and knows when to escalate to a higher level; Handles customer calls during peak calling volume and on an as-needed basis.
Qualifications: Minimum of 3 years experience in Customer Service Call Center or related experience. *Must work well under pressure, meeting multiple and sometime conflicting deadlines. *Must have demonstrated cooperative behavior with colleagues and supervisors *Mortgage/Banking experience and/or working with seniors is a plus *Excellent communication skills both written and verbal in Spanish and English is a plus.