Call Center Rep
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTIONAdecco Staffing is hiring! We have several call center positions available. Must have 1 year of inbound call center experience and able to travel work to Ewing, NJ. The hours are Monday-Friday 9:30am-6pm. NO WEEKENDS. The pay is $15 an hour and $14 for training. This is a contract opportunity.
General Job Duties: CSR's will be responding to basic routine customer inquiries via phone & email using scripted responses.
Customer Service Call Center Representatives will be asked to/must have:
Communicate clearly and concisely, via phones & email, with test takers, test center supervisors, institutions regarding test registration, score reports, etc.
Ability to handle irate/unhappy callers
Assign priority without adversely affecting service level agreements
Utilize Customer Relationship Management (CRM) database effectively
Basic knowledge of Microsoft Office and basic PC literacy
WILL BE utilizing multiple programs/sites/databases on each call
Must be able to multi-task and possess attention to detail
Must be able to maintain confidentiality when dealing with sensitive matters regarding their unique situations
Inbound call center experience (1 year plus)
While on contract we offer competitive pay and comprehnsive benefits including medical, dental, and vision as well as 401K!