Call Center Representative
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POST DATE 9/12/2016
END DATE 10/23/2016
Las Vegas, NV
JOB DESCRIPTIONThis Call Center Representative Position Features:
Cross-sell bank products and services based on customer needs in agreement with the banks? standards.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
Ability to make decisions in a fast-paced structured environment.
The ability to confidently apply consultative sales techniques.
Ability to provide professionalism and great customer service.
Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Follow department Call Quality procedures as required.
Document customer inquiries and actions on tracking system and/or by completing logs.