Call Center Representative -
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONThis is a great opportunity with a company that has flexible hours, and a fun environment.
Call Center Representative Job Responsibilities:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Call Center Representative Job Duties:
?Determines requirements by working with customers.
?Answers inquiries by clarifying desired information; researching, locating, and providing information.
?Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
?Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
?Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
?Maintains call center database by entering information.
?Keeps equipment operational by following established procedures; reporting malfunctions.
?Updates job knowledge by participating in educational opportunities.
?Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Email Brock for more information at firstname.lastname@example.org