Call Center Representative

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POST DATE 9/12/2016
END DATE 10/23/2016

AppleOne San Ramon, CA

San Ramon, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Required Licenses/Certifications
Min Salary
Max Salary
Salary Unit
per hour


This Call Center Representative Position Features:

-answer calls and respond to emails
?handle customer inquiries both telephonically and by email
?research required information using available resources
?manage and resolve customer complaints
?provide customers with product and service information
?enter new customer information into system
?update existing customer information

?process orders, forms and applications
?identify and escalate priority issues
?route calls to appropriate resource
?follow up customer calls where necessary
?document all call information according to standard operating procedures
?complete call logs
?produce call reports

Education and Experience
?high school diploma or equivalent

?proficient in relevant computer applications
?required language proficiency

?knowledge of customer service principles and practices
?knowledge of call center telephony and technology
?some experience in a call center or customer service environment
?good data entry and typing skills
?knowledge of administration and clerical processes

Key Competencies
?verbal and written communication skills
?listening skills
?problem analysis and problem solving
?customer service orientation
?organizational skills
?attention to detail
?team work
?stress tolerance

Immediate need for call center representative. Apply for this great position as a call center representative today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience: