Canyon Suites Agent at The Phoenician - Full Time 8.9.16

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POST DATE 9/17/2016
END DATE 10/16/2016

The Phoenician, Scottsdale Scottsdale, AZ

Scottsdale, AZ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


Canyon Suites Agent at The Phoenician - Full Time 8.9.16 Company Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Méridien(R), Sheraton(R), Tribute Portfolio, Four Points(R) by Sheraton, Aloft(R), Element(R), along with an expanded partnership with Design Hotels. The Company also boasts one of the industrys leading loyalty programs, Starwood Preferred Guest (SPG(R)). Please visit for more information. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. Location The Phoenician, a AAA Five Diamond Award Winner, offers 643 rooms including The Canyon Suites, an exclusive all-suite boutique experience which has earned the coveted Five-Star rating from Forbes Travel Guide both are inspired by a rich history of gracious hospitality. This resort experience is part of The Luxury Collection, a group of unique hotels and resorts offering exceptional service to an elite clientele. All of these hotels are internationally recognized as being among the world's finest. The Phoenician's 250 acre inspiration is situated at the base of Camelback Mountain in Scottsdale, Arizona. Our exclusive property also offers most anything for our discerning clientele: 9 sparkling pools for every taste and preference; The Centre for Well-Being, one of the country's premier resort spas; over 160,000 square feet of exceptional banquet space, and 9 unique dining experiences, including J&G Steakhouse, The Thirsty Camel, the Lobby Tea Court, In-Room Dining, Café & Ice Cream Parlor, Relish Burger Bistro, Oasis Pool Bar & Grill, and Il Terrazzo, where Contemporary Italian and regional classics abound. Department Job Description Canyon Suites Agent Hourly Wage / Non-Exempt / Full Time The Phoenician offers exceptional benefits to Full Time Associates! Step into our most exclusive destination - an enchanting boutique resort nestled within The Phoenician landscape. The Canyon Suites at The Phoenician offer the guest an oasis of glamour and grace surrounded by the magnificent beauty of the Arizona desert. Step inside and you will experience the exceptional that defines The Phoenician! The Canyon Suites is a Forbes Five Star, AAA Five Diamond resort in Arizona where every detail of our guests experience is met and exceeded. The Canyon Suites Agent is one of the first points of contact for our guests. This critical position will assist the Front Desk, Valet, Concierge, and Bell/Luggage team to ensure our guests needs are met. This individual will also play a key role in promoting the Starwood Preferred Guest Program, while providing recognition and benefits to all current members. The most suitable Canyon Suites Agent will have at least 2 years of experience in a hotel environment, ideally within front desk, concierge, or other high guest contact capacity. Prior exposure to an upscale hotel, resort, or country club setting strongly preferred. Exceptional communication skills, combined with the grace and demeanor of true hospitality are essential to this individuals success. Computer proficiency including Microsoft 2007, Light Speed, or other similar Property Management Systems required. Ability to work a flexible schedule including days, evenings, weekends, and holidays required. If you love the hospitality industry, and truly enjoy delivering impeccable service, please let us get to know you today! Does this sound like the guest service opportunity for you? Apply now while you're thinking about it - please follow the on-line application instructions for this opportunity at If you are currently a Starwood Hotels & Resorts Associate, and you want your journey to continue, then please visit your Human Resources Department to obtain the necessary transfer paperwork. Once completed, please apply through StarwoodOne. Requirements POSITION PURPOSE This position assists with all guests needs from before they arrive to the check in process, and everything else in between. This individual also gracefully greets and escorts guests to their room while providing a Canyon Suites overview and noting all preferences obtained. Our Agent will also assist with Concierge services throughout ones stay. The selected individual will also assist with the morning, afternoon, and evevning refreshments tastefully served in our elegant lobby. Our Ambassador will also assist with hosting our complimentary evening Wine Tasting, which is held on a weekly basis. Individual will also assist with special amenities including hand written welcome card , and other personalized items to guest rooms. Upon check out, our Ambassador will provide boarding passes, transportation coordination, and ensure final billing process is flawless. ESSENTIAL FUNCTIONS Average ' of time 30' Check-in and Check-out process, including billing function. 25' Concierge assistance , and property knowledge. Local exposure to all destination activities and recommendations (ideally from personal experience). 20' Follows all Star Quality Assurance, AAA, and Forbes service standards. Assists with any other operational or guest need, as directed by Management 15' Answers phones using phone etiquette in three rings and assists guests with general information, pre-arrival or pre-departure needs, and any other desires. 10' Food and Beverage lobby displays, wine knowledge for Wine Tasting Hour, and custom amenity set-up and delivery Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel Perform related services as requested by guests or supervisors. Tidy/decorate lobby. Deliver faxes, mail and messages. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communi