Card Fraud Associate
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POST DATE 9/10/2016
END DATE 10/18/2016
M & T Bank
JOB DESCRIPTIONHOURS OF WORK
Sunday, Friday and Saturday 08:00 AM 4:30 PM
Monday and Tuesday 12:30 PM 9:00 PM
Monitors card, Demand Deposit (DDA) and merchant account transactions and takes action to minimize Bank fraud losses.
Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems to identify potentially fraudulent transactions.
Place appropriate holds on accounts identified as having potentially fraudulent issues, document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues. Contact customers by phone, mail and email to verify transactions and resolve fraud-related account issues.
Communicate with customers, merchants and Visa personnel to authenticate customers and provide verbal authorizations or respond to fraud in progress.
Serve as card fraud Subject Matter Expert and communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level to resolve potential fraud-related issues and provide information.
Ensure activities comply with applicable laws and regulations impacting card fraud detection activities to protect Company and customer interests.
Remain current on counterfeit and other fraud trends impacting the Banks portfolios. Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.
Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities. Use specified software applications to manage and share information within the department as appropriate.
Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned, including assisting with other card fraud operations responsibilities.
The incumbent works under general supervision and must be able to work unsupervised at times.
The position requires significant contact with external customers via phone, letter and email as well as contact with various internal and external personnel, including Branch staff and Telephone Banking, peers at other financial institutions, law enforcement personnel, and vendor staff relative to fraud detection activities.
BASIC QUALIFICATIONS REQUIRED:
Bachelors Degree in Criminal Justice, Financial Crime Investigation, Auditing, or related field, OR in lieu of a degree, a combined minimum of 4 years higher education or related work experience
Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages
Experience with the Windows operating system
Ability to communicate effectively with all levels of personnel
Ability to make decisions quickly and accurately and handle multiple tasks simultaneously
Ability to work with minimal supervision
Able to work holidays and be flexible in terms of work scheduling
IDEAL QUALIFICATIONS PREFERRED:
Experience or coursework in a financial crime or law enforcement related field
Customer service experience in a specialist or supervisory role
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
APPLY TODAY AT WWW.MTB.COM/CAREERS
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.