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Casualty Claim Specialist
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Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield Insurance, you will quickly learn that protecting our customer s future by delivering on our promise to help restore lives and rebuild businesses when the unexpected happens is at the heart of what we do. Building relationships and caring about people has been part of our culture since 1848. Be a part of a team that recognizes and appreciates those who take initiative, know how to elevate an idea and can innovate and seek opportunity in a changing world.
CASUALTY CLAIM SPECIALIST
Salary Range: $75,371 - $86,677 - $97,982
Description: Works within broad limits and authority on highly complex casualty claim assignments requiring specialized knowledge in breadth and/or depth in area of expertise. Determines coverage, and investigates, analyzes, negotiates and settles complex claims with high exposure while delivering quality customer service. As senior resource in office, provides technical advice to lower level claims professionals and other functional areas.
Essential Functions (not an all inclusive list):
1. Coverage/Investigation/Liability - Determines whether or not proper coverage exists for the type of claim assigned. Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on claim resolution. Monitors ongoing case development for appropriateness.
2. Damages - Determines the value of the physical damage of property, automobiles, or injuries through inspections and use of appropriate tools. Obtains all necessary documentation to support claim evaluation. Recognizes claim file exposures and escalates appropriately.
3. Reserving/Reporting - In accordance with Westfield s reserving philosophy, establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience. Completes appropriate reports so that the current status of the claim is clearly documented at all times.
4. Customer Service - Ensures customer service excellence. Responsible for the customer and agent experience associated with assigned claims.
5. Negotiation/Settlement - Within decision making authority, negotiates timely and appropriate settlements with insureds, claimants, vendors, attorneys, and other insurance companies. Refers claims exceeding authority to appropriate leader or complex claims specialist with recommendations.
1. Ability to handle casualty claims with exposure up to service office authority.
2. Five or more year s equivalent claims adjusting/industry related experience.
3. Proficient verbal, written, and interpersonal skills resulting in the ability to communicate effectively with customers, peers and leaders.
4. Proficient use of various core systems, office and computer equipment and software packages.
5. Demonstrated conflict resolution experience.
6. Bachelor s Degree or commensurate experience.
7. Industry recognized designation, such as CPCU, SCLA, AIC, etc.
8. Valid driver s license and a driving record that conforms to company standards.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
* Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail etc.
* Ability to travel as required.
* Ability to operate an automobile within the parameters of the driving policy.
* Ability to drive for extended periods of time, under a variety of conditions, including night driving.
Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield Insurance.
To learn more about Westfield and the opportunities available, please visit us at www.westfieldinsurance.com
We are an equal opportunity employer/minority/female/disability/protected veteran.