Catering Hotel Manager

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POST DATE 9/10/2016
END DATE 10/10/2016

Synergy Hospitality East Elmhurst, NY

East Elmhurst, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Summary The Catering Manager will be reporting to the Director of Sales. The successful candidate will be one of the top Catering Managers in their market. This candidate must be sharp, energetic and effective in prospecting for and closing on business. In addition, you must have a proven track record of success in helping your property maximize revenues through the implementation of creative promotions and successful selling techniques. Short term and long term planning are critical to the success of the position. Development of monthly plans with measurable results to assist the department toward success. Coordination of service needs to the Banquet Department is also critical for the success of the position. The ability to balance what the client wants with what is best for the property and work together in a team atmosphere driving revenues for the hotel is vitally important. Catering Manager is responsible for finalizing group business while maximizing the event space to meet/exceed sales goals. As a Catering Manager, one solicits, negotiates and books new/repeat business by via outside sales calls, telemarketing, mailings, networking, etc. Requirements of the position include: a thorough knowledge of the practices and procedures of the catering, food & beverage and hospitality professions; effective communication skills, and the ability to negotiate, influence and sell professionals and/or prospective hotel guests. Essential Duties and Responsibilities Responsible for proactively soliciting and managing catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. Targets catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with catering counterpart to effectively manage the business opportunity. Responds to incoming catering opportunities for the property Identifies, qualifies and solicits new catering business to achieve property's revenue goals. Focuses efforts on catering accounts with significant potential sales revenue. Develops effective catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Handles complex business with significant revenue potential as well as significant customer expectations. Develops relationships within community to strengthen and expand customer base for catering opportunities. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations Handles group bookings to include but not limited to point of inquiry, quoting rates, contract development, detailing of needs, communication of group requirements to hotel staff, management of group on day of event, and follow up. Conduct walk in site tours & pre-con meetings Hands-on professional with a passion to motivate others and a willingness to personally demonstrate a successful method of selling beyond goals and expectations. Mentor and develop Team Members in Catering/Event Sales, while effectively implementing and monitoring sales action plans and accountability to perform to goals in a positive work environment Maintains well documented, accurate, organized and up-to-date file management system in order to serve clients and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction. Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows up on all customer needs and inquiries in an efficient and expedient manner. Comply with all company standards and policies, as established in the employee handbook. Experience with Opera and Hotel Sales & Catering computer systems preferred Excellent time management skills Strong organizational skills Strong customer service orientation and skills Must be self-motivated and results oriented. Creative problem solving skills Other duties as required