Catering Operation Supervisor Philadelphia Zoo

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br Our Parks and Destinations group specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.
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br The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this countrys most pristine protected lands and national parks.
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br We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
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br Some of the national and state parks in which we operate include:
br * Asilomar Conference Center, California
br * Denali National Park, Alaska
br * Glacier Bay, Alaska
br * Lake Powell Resorts and Marina, Arizona
br * Zephyr Cove Resort amp; Marinas, Nevada
br * Mesa Verde National Park, Colorado
br * Olympic Peninsula, Washington
br * Shenandoah National Park, Virginia
br * Togwotee Mountain Lodge, Wyoming
br The Catering Supervisor will oversee the daily operation of the catering, bars, and event set-up department and personnel. The Catering Supervisor will coordinate with the Sales Team on execution of all catering and bar functions.
br * Know and comply with all company policies and procedures regarding safety, security, emergencies and energy.
br * Provide courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
br * Perform all opening and closing duties as established by the management staff and company and to ensure a smooth shift transition.
br * Attend monthly component safety meetings.
br * Log all catering related bills daily, put bills into account to be paid, send bills to accounting.
br * Investigate and resolve complaints regarding food quality, service, or accommodations.
br * Maintain bar, banquet and catering equipment inventories, and keep inventory records. This will be completed on a weekly basis.
br * Establish standards for personnel performance and customer service. Ensuring an aesthetically appealing event by instituting catering trends
br * Leading the event planning process. Understanding facilities, event logistics and event specifications, directing set-up, cutting floor plans, and seeking and resolving gaps in planning.
br * Collaborating with the sales team to establish and maintain effective client relations and customer satisfaction.
br * Collaborating with the Sales Team with the supervision and performing of Event Host Duties.
br * Maintaining and updating a master event order book, and communicating the events to the wait staff during regular meetings and pre-meal meetings.
br * Utilizing an attention to detail