Center Customer Service Coord

The Center Customer Service Coordinator (CSC) delivers a consistent and positve customer experience to all customers including anticipating customer needs, suggesting alternatives and problem solving. This team member performs consultative selling, takes customer orders, gives pricing information, and recommends FedEx Office products and services. The CSC is required to operate a wide variety of equipment, manage complex projects, follow instructions from supervisors and communicate effectively with other team members. The CSC can also perform functions such as problem solving, inventory, stocking, cleanliness and organization of the center and retail supply management.
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Demonstrates consultative behaviors to ensure friendly, polite and expert service is delivered to all customers
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Sets priorities of customer projects
- Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
- Performs multiple tasks at the same time
- Troubleshoots routine equipment problems
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing center functions
- Handles customer issues and gives refunds
- May operate photocopy, binding and other auxiliary equipment
- Assists in the training of center team members
- Performs administrative duties, including bidding, supplies management and inventory control
- Secondary responsibility for coordination of all shipping related services and activities, to include:
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods
- Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required

Qualifications:
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 6+ months related experience
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
- For current FedEx Office team members, must have received a Satisfactory or above on last performance appraisal
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for exten