Center Manager

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POST DATE 12/15/2012
END DATE 3/27/2013

FedEx Office Chicago, IL

FedEx Office
Company Ref #
Chicago, IL
Job Type
AJE Ref #


The Center Manager, Development is responsible for managing the overall center operation, including supervision of team members and the administration of center sales performance and profitability objectives.
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Contribute to center network objectives for sales and profit performance
- Direct supervision of team members, including responsibility for:
- Hiring of all team members and monitoring new hire orientation procedures
- Train and evaluate the efficiency and productivity of team members by managing to established performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations to Hub center manager for wage increases and promotions, when applicable
- Initiate disciplinary procedures with guidance from Hub center manager, for team members, up to and including termination of employment
- Participate in the Complaint Review process as immediate supervisor of team members

- Assist Hub manager with the maintenance of fiscal reporting procedures within center, including accounts receivables, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies
- Monitor marketing activities within center to contribute to pre-established center network sales objectives including monthly marketing calendars, specialized sales, in-store signage, etc.
- Recommend the purchase and installation of equipment and machinery required for efficient production operations and for monitoring inventory levels of supplies and materials
- Ensure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of center
- Ensure team members within center are consistently applying FedEx Office Policies and Procedures
- All other duties as needed or required

- Bachelor's degree or equivalent experience
- 1+ year of related experience, prior supervisory experience preferred
- Advanced level of reading, writing and mathematical ability
- Proven ability to communicate effectively with team members and customers
- Proven ability to lead, direct and supervise
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

- Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to work within the appropriate level of independence

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
- Suggests areas for improvement in internal processes along with

Additional Benefits

Tuition Reimbursement