Central Reservation Sales Agent

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POST DATE 9/10/2016
END DATE 10/9/2016

Warwick Denver Hotel Denver, CO

Company
Warwick Denver Hotel
Job Classification
Full Time
Company Ref #
hc.268052
AJE Ref #
576135736
Location
Denver, CO
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Responsible for taking individual and group room reservations via telephone for several hotels (including Denver, Chicago, New York, San Francisco, Dallas and Seattle) and perform accurate input of reservations information into PMS system. Ensure that calls are answered in a professional and courteous manner, adhering to company policies and procedures, while demonstrating proper selling techniques. Being able to answer all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas. Must be very effective in the reservations sales process, personal interactions and recommendations, and always up-selling at every opportunity. This position will be based in our Corporate office. Process or respond to all paperwork, such as email and fax reservations, in a timely and efficient fashion. Mail confirmation and literature requests or reply via facsimile and administrative message when requested. This includes wholesale, online bookings. Conducting audits to verify accuracy on reservations. Stay abreast of current information as it pertains to all hotels including rates; rate changes, room availability, all promotions to include local attractions, directions, and hotel services. Attend necessary training sessions and being knowledgeable to train and share information with others as needed. Handle variety of calls from in house guests relating to service requests, food/beverage orders, and/or concierge related functions. Other duties as assigned such as reservation audits, data-entry, etc. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Block special request reservations and suites. Maintain a clean and well-organized workstation. File daily reservations and other correspondence. Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services and Executive Office.