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Central Services Manager

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POST DATE 9/15/2016
END DATE 3/2/2017

Sunbelt Rentals Ceres, CA

Ceres, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


* Manage inside sales call center for all regions within the territory.

* Maintain and develop reporting mechanisms to ensure growth and efficiency of the Key/Major account program as it relates to the call center function.

* Encourage, maintain and grow internal and external customer relationships.

* Ensure timely fulfillment of all internal and external customer needs and requests, including orders, service calls and dispute resolution.

* Work with Key Account Coordinators, Major Account Managers and Director to fulfill customer needs and grow revenue from existing and prospective accounts.

* Manage effective utilization of vehicle assets and delivery equipment.

* Maximize utilization of route efficiency, fuel consumption, timely deliveries/pickups and improve load consolidation.

* Manage the prevention of service failures through effective dispatching of drivers.

* Make safety-conscious decisions and ensures compliance with DOT, State and Federal regulations.

* Liaison between profit centers, customers, drivers and dispatchers.

* Manage project deliverables and timelines.

* Provide on-going leadership to team of dispatchers and drivers to ensure superior customer service.

* Establish solid business relationships with PCMs and maintains open, accurate and timely two way communication.

* Accountable for the assessment of quality and reliability of existing services.

* Maintain lead role in Process Design delivery and continues improvement initiatives.

* Ensure customer service representatives write up customer orders and rental agreements for equipment.

* Run regularly scheduled meetings and calls to review updates (outstanding issues, action plan follow-up).

* Distribute weekly updates to key stakeholders.

* Work with Service Mangers to assure equipment availability.

* Other duties as assigned by Manager.

* Bachelor s Degree in Business and 5-7 years of dispatch experience required.

* Prior experience in leading the design, implementation and execution of small to large-scale projects.

* Ability to manage resources and tools.

* Ability to lead, direct and delegate tasks to project team members.

* Ability to lead and inspire project team through example and informal coaching and mentoring.

* Act as a change-agent in using consultation, negotiation and consensus to build skills to understand and meet customer needs.

* Ability to evaluate alternatives in order to make the best overall value decisions.

* Solid judgment, problem-solving and decision-making skills.

* Proven track record of risk taking and initiative both individually and as a team member.

* Leverage organizational awareness to communicate and effectively build and maintain relationships with key stakeholders.

Additional Benefits

Tuistion Reimbursment