Certified Integration Equipment Service Technician - New York State Area 9/14/2016

Henry Schein Albany, NY

Company
Henry Schein
Job Classification
Full Time
Company Ref #
R102066
Location
Albany, NY
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
High School Diploma or GED
AJE Ref #
576168931

JOB DESCRIPTION

APPLY
JOB SUMMARY:
Responsible for delivering a unique and superior customer experience with regard to the integration and networking of all high-tech equipment and to fulfill all aspects in the installation and/or service of all large equipment in the practitioner's office with the focus on "excellence" in customer service in the dental professional's office.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

* Installs all high-tech hardware and software needed for the integration and networking of all office high-tech equipment.

* Provides responsible repair and installation services to our customers in a professional manner.

* Works with local center personnel to coordinate all office technology installations and integrations.

* Remains well versed on various high-tech equipment and services.

* Performs on-site system evaluations as needed to ensure compatibility of products with existing client hardware and software.

* Provides ongoing maintenance and support for servers, workstations, and dental office personnel.

* Diagnoses and repairs all high-tech equipment.

* Educates customer on proper care and maintenance and advice on simple troubleshooting procedures.

* Completes all paperwork pertaining to the installation. (Warranty cards, Installation checklists and provide owner with all manuals.)

* Communicates any and all information to TSS, ESS, FSC, local management and OATS personnel when appropriate.

* Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

* Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.

* Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.


Experience:
Minimum 3 years computer hardware and software repair and installation related experience in a customer service environment.

SPECIALIZED KNOWLEDGE AND SKILLS:
The successful candidate will possess a high school diploma, or equivalent, and have several years experience in advanced Computer Skills, including hardware and software configuration, troubleshooting, installation and networking required, computer industry certifications preferred. Additionally, ideal candidates will be highly proficient in computer hardware including LAN's WAN's and internet configurations. Experience with commercial audio and video systems is preferred. Prior dental or bio medical experience is helpful, but not necessary. Working knowledge of hydraulics, mechanical and electrical systems preferred.

OTHER:
Strong customer interpersonal skills. Ability to comply with all terms of the Fleet Management Policy including maintenance and accident management policies. Complete all work related tasks utilizing the company provided laptop as required. Comply with the company uniform and policy as described in the EST policy and procedure manual.



Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status..

Overview

Henry Schein is the world’s largest provider of health care products and services to office-based dental, medical and animal health practitioners. A FORTUNE 500® Company (ranked #303) and a member of the NASDAQ 100® Index, Henry Schein employs more than 15,000 Team Schein Members and serves approximately 775,000 customers. Henry Schein also ranked number one overall in its industry in FORTUNE’s 2012 list of the “World’s Most Admired Companies,” number 10 in the Barron’s 500, and was named to Ethisphere’s 2012 list of World’s Most Ethical Companies. Henry Schein is organized in three global verticals: Global Dental, Global Medical and Global Animal Health. The Company offers a comprehensive selection of products and services, including value-added solutions, enabling customers in more than 200 countries to operate efficient practices and deliver high-quality care. The Company also offers its customers exclusive, innovative technology solutions, including practice management software and e-commerce solutions, as well as a broad range of financial services. In addition to office-based practitioners, Henry Schein also serves dental laboratories, government and institutional health care clinics, and other alternate care sites.

Company Size:
5,001-10,000 Employees
Industry
Healthcare
Founded:
1932
Social Media:
Headquarters:
135 Duryea Rd
Melville, NY

View Larger Map