Supervise maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel rooms, AC and heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, electrical substations, etc. Availability days/nights/weekends/holidays 24/7 to answer emergency calls and be "on-call" to assist hotel staff in these situations. This may require driving back to the hotel after-hours/overnight to handle a crisis or major building issue. Supervise assigned associates including hiring, termination, progressive discipline, development, and evaluations. Maintain an effective Preventative Maintenance Program Experience with Building Engineers, PM works or Other PM maintenance software tools Certified Pool Operator Certified Hotel Chief Engineer with IHG or other full service hotel brand AED, CPR and First Aid certified Skilled at selection, development and leading a team Solid Mechanical, electrical, Plumbing and life safety system knowledge - Hands on Leadership Focused on 100' guest Satisfaction Proficient in the Management of other expenses, labor, contract negotiations and Capital project oversight. Ensure all projects are completed on time and according to specifications. Work closely with other departments to ensure coordination of activities. Aid and instruct craftsmen in scheduling work, ordering material, and completing assignments by a specified date. Meet with architects to discuss blueprints, contact contractors to submit bids for new construction, and meet with construction supervisors to discuss different phases of work. Improve our ongoing preventive maintenance program where necessary. Maintain standards of quality guest service. Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. Participate in the preparation of the annual hotel budget. Increase level of guest satisfaction by delivery of an exceptional product through employee development. Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings. Ability to accurately use various office and accounting software. Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to assist with the design and preparation of statistical reports and presentations as needed. Ability to accurately report information. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates. Understands and communicates the StepStone Mission and Core values. Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers.