Job Duties: - Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Makes timely decisions while exhibiting sound judgment. Includes appropriate people in decision making process. - Project Management Prepares and supports those affected by change, monitors transition, and evaluates results. Ensure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguisher, fire and smoke alarms, lawn sprinkler, lawn equipment, exercise equipment and plumbing are performed in accordance with company and brand standards. Evaluate and select vendors that are reliable and provide good value for their price. Maintain a work order assignment boards and tracks completed/pending work orders in compliance with BLA standards. Follows up on all incomplete work orders to inform the requesting guest or department of the status. - Customer Service Maximize Customer Service by attaining 80' or better on Franchise Guest Service Scores. Respond and resolve all guest complaints timely and appropriately. Responds promptly to customer needs, requests for service and assistance. - Communication - Speaks clearly and persuasively in positive or negative situations. Communicates change effectively. Communicates changes in room status to the front desk. - Team Work Upholds organizational values, treats people with respect and promotes a harassment free environment. Coordinate with other departments to fulfill guest special requests. - Quality Management Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections. Must maintain 80' or higher on Franchise product quality scoring. Inspect rooms and public areas for preventative maintenance upkeep on a daily basis. Strives to increase productivity. Develop and maintain maintenance department programs to ensure that the quality criteria are met. - Adaptability Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation. - Initiative - Take independent actions and calculated risks, meets challenges with resourcefulness, generates suggestion for improving work and takes responsibility for own actions. Delegates work assignments, sets expectations and monitors delegated activities. Asks for and offers help when needed. - People Management Ensures each employee completes orientation and required brand training. Assists General Manager in ensuring employee performance reviews are performed timely and in accordance with BLA standards. Ensure proper and timely execution of all employee related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.). Assists in Maintaining effective employee relations programs within the hotel. Provides regular performance feedback to all employees. Manages difficult or emotional employee situations. Develops subordinates skills and encourages growth. - Safety and Security Maintain proper chemical levels in pool and spa areas in accordance to local health codes. Educate department personnel on emergency procedures and safety precautions. Maintains key control files and locks. - Business Acumen Understands business implications of decisions, aligns work with strategic goals. Participates in the preparation on the maintenance budget, codes invoices and follows all bid processes. Seeks out cost reduction methods while ensuring no impact to guest perception of the hotel.