Cisco System Engineer -

This job is no longer active. View similar jobs.

POST DATE 8/30/2016
END DATE 11/29/2016

AppleOne Jacksonville, FL

Company
AppleOne
Job Classification
Full Time
Company Ref #
22878588.1194
AJE Ref #
576019349
Location
Jacksonville, FL
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

Researches, designs, implements and tests technology solutions

Proactively monitors and reports performance and utilization of assigned technologies

Troubleshoots software and/or hardware issues/failures

Resolves alerts and performs remediation activities

Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

Collects and presents data for reporting and planning

Assists with developing tactical strategies, processes and procedures related to systems/application administration

Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

Collaborates with IT and business area partners on work groups and initiatives

Determines best course of action for meeting business needs

May provide input into infrastructure architecture designs

Writes programming/scripting

May participate in Disaster Recovery planning and exercises

Ensures execution and alignment to architectural standards and blueprints.

May contribute input to infrastructure architecture

Performs on-call activities as needed for the environment and technologies

Job Requirements: 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology

Key Requirements:

Experience with Cisco Unified Contact Center Enterprise (UCCE)
ICM Scripting experience
Experience with Cisco Voice Portal or Cisco IP IVR
CTI integration experience
ICM technology and integration
Strong SQL server stored procedure and Data Transformation Services experience
Server 2003 and Server 2008 experience We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

Experience with Cisco Unified Contact Center Enterprise (UCCE)
ICM Scripting experience
Experience with Cisco Voice Portal or Cisco IP IVR
CTI integration experience
ICM technology and integration
Strong SQL server stored procedure and Data Transform