Cisco Voice Engineer 8/31/2016

Cynet Systems San Francisco, CA

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
29379130
AJE Ref #
576045799
Location
San Francisco, CA
Job Type
Regular

JOB DESCRIPTION

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JOB TITLE: CISCO VOICE ENGINEER - DIRECT HIRE / FULL TIME / PERM

JOB LOCATION: SAN FRANCISCO, CA

JOB TYPE: FULL TIME / PERM / DIRECT HIRE + BENEFITS

JOB DESCRIPTION:

* Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting ,
* Voice Gateway /SRST configuration and troubleshooting
* Session Border Controller /Audio Codes configuration and troubleshooting
* Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution
* SIP, MGCP and H.323 gateways.
* UCCX 8.0 and 9.0 for IMAC's
* Basic scripting knowledge of UCCX 8.0 & 9.0
* Good in Communication skill
* Good Technical bridge drive skill
* UCCX and ProCenter Contact Center Solution
* Verint , Callibrio configuration and troubleshooting
* Understanding of Customization of contact center reporting
* Wallboard integration
* Knowledge of session border controller and audio codes configuration and troubleshooting
* Good Communication and customer handling skill
* Good Understanding of API
* Good technical bridge drive skill
* ISDN, SIP, MGCP and H.323 protocols.
* UCCX 8.0 and 9.0 for IMAC's

DETAIL:

* Technical Certification: CCVP with at least 8+ years of experience.
* Good Knowledge ofCUCM, Cisco unity connection, UCCXand Presence Server Configuration and Integration.
* Good understanding of Cisco Contact center Environment UCCX
* Knowledge of Siemen Contact center ProCenter and XMU IVR solution
* Configuration , Integration of Gateway/SRST and SBC/Audio Codes
* Good Understanding of the Legacy -VOIP Integration
* Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment
* Understanding of Hipath, Hicom, X-pression, configuration and integration of the these system
* Good understanding of Unity Connection Voice mail services.
* Good Knowledge of the call flow and end user feature
* Have good hands on in Upgradation and migration of the Cisco System.
* Good Understanding to analysis SIP , Gateway and Server Logs
* Good understanding of SIP server and Q.sigintegration with Cisco Call Manager, Other IP enabled EBPX and CTI integration.
* Good understanding of telecom protocol like, ISDN, H.323, SIP and VOIP.
* Expert level experience in handling Cisco and Siemens Infrastructure.
* Good communication skills and team handling
* Open for 24x7 availability
* Good in Sev-1 technical bridge drive
* Have knowledge of Incident and Problem management
* Expert level experience in handling Cisco IP telephony Network Infrastructure.
* Independently resolve tickets within SLA
* Adheres to standard operating procedures / work instructions
* Follow the escalation process
* Follow the shift hand-over process
* Update work logs
* Update the knowledge base
* Technically upgrade across versions of environment when required
* Ticket Monitoring
* On - call support
* Opening Bridge Call