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Claims Analyst 8/10/2016

BCForward Newark, DE

Company
BCForward
Job Classification
Full Time
Company Ref #
28703548
AJE Ref #
575844394
Location
Newark, DE
Job Type
Regular

JOB DESCRIPTION

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JOB DESCRIPTION

Claims Analyst (Level II) Resolves customer merchant, credit, or ATM claims within the bank's policies and procedures.

RESPONSIBILITIES:

* Investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.
* May debit or credit customer's accounts as appropriate, process chargebacks or update customer regarding pending claims.
* Researches and resolves other general customer account inquiries as appropriate. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases.
* Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls.
* Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality.
* May provide support and training to other analysts within the department.
* Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills.
* At least 2 years of experience