Claims Assistant

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Worcester, MA

Worcester, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Claims AssistantJob ID #:
8367 Location:
Worcester, MAFunctional Area:
Claims SBU:
85100 - Risk Management ClaimsPosition Type:
Full - Time Education Required:
High School DiplomaExperience Required:
1 - 3 Years Relocation Provided:
NoJob DescriptionWhere Great People Build Successful Careers.The Hanover is seeking a Claims Assistant to join our growing team in our Worcester, MA office.Recognized as one of America's Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you'll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you'll enjoy what you do and have the support you need to succeed.Join our winning culture and help us advance our journey to be the best company in our business.Position summary:
Provides general administrative support for assigned team. Responsible for, following established procedures and legal requirements, effectively and accurately maintaining data, handling correspondence and other administrative tasks. Resolves identified issues and problems. Tasks are location specific. They require local expertise and handling and may vary depending on LOB or location.Responsibilities:
- Compiles claim files and other documents which many include subpoenas, demand packages and policy coverage confirmations.- Provides resolution for image documentation errors.- Manages, organizes and routes incoming/outgoing mail and faxes; includes monitoring of printers and fax machines. Ensures all correspondence is scanned as appropriate.- Maintains office equipment including postage machine, copy machine, paper fill, etc.- Maintains electronic and hard copy files as required; includes file purging and local office retention.- Responds to Adjuster and Unit Manager requests such as retrieving files, data inquiries, preparation for audit, research and problem resolution.- Provide phone support. Responds to various service inquiries from both internal and external parties.- Processes transactional items such as mailing correspondence and preparing invoices, ensures all correspondence is compliant.- Performs data entry and runs reports as needed. Reviews data regularly and track/report trends.- Order supplies for the department and manage office expense (Staples) invoices.- Manage special projects as assigned.- May act as backup support for other departments, LOBs and hubs.- Assist with on/off-boarding for employees in HUB.- Provide support for event and meeting planning.Position RequirementsRequirements:
- High school diploma required- 1-2 years of general office experience required- Basic computer skills (MS Office, website navigation) required- Basic math skills- Good communication (written and verbal) skills.- Customer service oriented- Organized, detail oriented, and able to prioritize- Able to problem solve- Easily adapts to new or changing situations, requirements and priorities.Physical Demands and Work Environment:
- Ability to use a personal computer and other standard office equipment.- Ability to sit and/or stand for extended periods of time.- Required to work on-site as needed.- Ability to work in a fast paced, changing or stressful environment.- Ability to perform work in a noisy/loud work environment.Benefits to joining The Hanover's team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance- Retirement/401(k) program, including 100 percent company match up to first six percent of pay- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling- Employee development/education assistance and professional/industry designation programs and reimbursementThe Hanover Insurance Group, Inc. (NYSE:
THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor's and Moody's.EEO statement:
'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.'The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed 'Employment Agency Agreement' already on file with Human Resources - The Office of Talent Management. .