Claims Investigator - San Ramon, CA
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POST DATE 9/16/2016
END DATE 3/30/2017
Pacific Gas & Electric
San Ramon, CA
JOB DESCRIPTIONCompanyPacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with
20,000 employees, the company delivers some of the nation's cleanest energy to 15 million people in Northern and Central California.
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues
and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status,
marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.Department OverviewThe Law Claims department investigates and resolves third party
claims submitted to PG&E for property damage, bodily injury, and business interruption. We do this with an emphasis on customer relations, good business practices, and insurance industry standards. Our team provides a valuable service to PG&E by conducting
thorough investigations, resolving matters appropriately
and remaining customer focused in potentially adversarial situations.Position SummaryThe position requires, but is not limited to, strong management and leadership skills; strongcommunication skills (verbal and written), including technical writing; interpersonal skills; the ability
to resolve conflict; the ability to effectively interact with senior management and Union leadership;
knowledge of insurance (specifically casualty
claims adjusting); basic gas and electric operations;
tort and contract law; PG&E organization and the interrelationship of Departments; common
business practices as they pertain to claims management; employee development and training
and group performance management and improvement techniques.QualificationsMinimum required skills:
? Bachelor?s Degree (BA/BS) or equivalent experience.
? Two to four years of experience as a Claims Investigator.
? A valid California
? The employee must be willing to work more than 8 hours a day, as needed, and will be on call for emergencies on a 24 hour basis.
? Ability to convey information clearly, concisely, accurately, and
effectively through written and
? Significant gas or electric experience.
? Prior work experience handling bodily injury claims, property damage claims, lawsuits or
? Knowledge of insurance,
specifically casualty claims adjusting.
? Knowledge of basic gas and electric operations.
? Knowledge of tort and contract law.
? Knowledge of PG&E organization and interrelationship of departments.
? Knowledge of common business practices as
they pertain to claims management.
? Knowledge of claims investigation procedures and Claims Settlements.
? Business writing skills.
? Knowledge of medical terms.
? Conflict and negotiation skills.ResponsibilitiesThis role
supports (and will travel to) the Central Coast territory (i.e. Salinas, Monterey, Carmel).
The corporate office is based in San Ramon, California.
Investigate, negotiate, and settle third party property damage and personal injury claims.
and report on incidents that may lead to litigation, investigate lawsuits, and review
tender cases involving contractors and insurance carriers. Provide consultation and training to
various company clients, provide litigation support to attorneys, and
provide investigative support
on collection cases.
Review a wide variety of Company and external records (hard copy and computer) investigate
incidents, evaluate li