Client Care Coordinator Pharmacy

Accredo is a leading provider of specialty pharmaceutical services with a national network to provide the best patient care. We specialize in the distribution and clinical management of therapies for chronic pulmonary, respiratory, neurological, and immune disorders.We are proud to offer our employees a comprehensive and competitive compensation and benefits package.General SummaryThe Client Care Coordinator ? Pharmacy will contact/interact with patients to ensure the timely receipt of appropriate pharmaceutical/ancillary supplies. Will act as a liaison between Pharmacists, Nurses, and patients to ensure that identified problems/concerns are addressed.Essential Duties and Responsibilities1. Contacts all customers to determine their pharmaceutical/ancillary supply needs, and coordinates a timely delivery. Enters all new customers in the system.2. Enters data, including pharmaceutical refills, ancillary supplies, and durable medical equipment to the Pharmacy system. Assists clinical staff with assigned duties.3. Notifies Pharmacists, Nurses, and other related departments? staff of any identified problems/issues by electronic chart or verbally.4. Provides support/assistance to warehouse/distribution staff as appropriate/necessary.5. Identifies and resolves customer service problems and keeps management informed.6. Acts as a liaison, between patients, Service Branch representatives and physicians to request prescriptions on the patient?s behalf.7. Handles escalated issues: To include complete follow-through, follow-up and documentation of patient complaints, coordination of emergency shipments, package tracking and rerouting, coordination of dose increase shipments, and supply order balancing.8. Non-clinical subject matter expert for all relevant therapies and their processes9. Reporting of adverse events per manufacture and FDA guidelines.10. Conducts exception calls: To include delay in shipments and unreachable investigationAdditional SkillsIntermediary with internal and external customersStrong customer service skillsStrong organizational skillsStrong attention to detailStrong basic math skillsMicrosoft Windows Applications ? Excel, Word, OutlookLocation: Warrendale, PA (Possibility of Work at Home as based on business needs)Hours: M-F (available shift: 11:30am -8pm)Keywords: Customer Service Rep, Order Processing, CPHT, Customer Liaison, Clinical Coordinator

Requirements:
Required Education and Experience: High School diploma or equivalency and 2+ years customer service experience.We are an Equal Opportunity Employer, M/F/D/V