Client / Server Support Engineer 9/2/2016

Roch Capital Glen Mills, PA

Company
Roch Capital
Job Classification
Full Time
Company Ref #
28613968
AJE Ref #
576077840
Location
Glen Mills, PA
Job Type
Regular

JOB DESCRIPTION

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The CLIENT/SERVER SUPPORT ENGINEER is responsible for designing complex server networks as well as installing, configuring, troubleshooting and maintaining server and workstation based components of existing/new networks and associated assemblies. Additionally, the Senior Client Server Support Engineer is responsible for assisting in the mentoring process of other Associates as well as being a facilitator for the successful completion of all projects executed by the department. This position will also act as project lead on advanced enterprise projects, perform associated research, and monitor the Help Desk queue and process tickets as necessary.

ESSENTIAL FUNCTIONS:
SERVER/SYSTEM FUNCTIONS:
Implement new server based hardware and software components as required.
Upgrade server based hardware and software components as required.
Test existing, new and upgraded servers and server based hardware and software components to assure reliability of systems within the existing network infrastructure.
Update and maintains documentation relevant to server based hardware and software.
Provide a high level of expertise in supporting the server infrastructure to provide system tuning, prevent server problems; and, analyze, troubleshoot, isolate and diagnose server problems.
Provide support to Networking department in providing network support and troubleshooting.
Provide support to the end user and junior technicians in a level II support capacity as required.
Exercises discretion and independent judgment in client server responsibilities.
Complete regularly scheduled tasks as documented in the Preventive Maintenance plan.

DESKTOP FUNCTIONS:
Provides second level support to Help Desk Associates in interviewing users experiencing problems using diagnostic procedures in order to determine source of problem/error.
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Researches technical materials, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
Contact hardware/software vendors for RMA and technical support.
Complete regularly scheduled tasks as documented in the Preventive Maintenance plan.
Inspects equipment and reads order sheets to prepare for delivery to users.

KNOWLEDGE & SKILLS:
Advanced knowledge of TCP/IP.
High level knowledge of applications troubleshooting in an enterprise environment.
Advanced knowledge of backup system and related procedures.
Advanced server and workstation class hardware trouble shooting skills.
Advanced knowledge of Microsoft Active Directory.
Experience with Anti-Virus Systems Administration
Experience with Software Inventory Solutions and Change Management (ITIL)
Knowledge of SAN implementation and administration
Experience with Cisco UCS Blade Center preferred
Capability of configuring servers from both a hardware (including advanced RAID configurations) and software perspective.
Mid-level project management skills.
Effective written/verbal communication skills are necessary in order to communicate with all levels of personnel (from end-user to senior management).
Ability to write s, business correspondence, and procedure manuals.
Excellent time management and project follow through
Ability to effectively present information and respond to questions from groups of managers, clients, and Customers.

EDUCATION & WORK EXPERIENCE:
Bachelor's degree, in computer related field, from a four year college or university preferred
3 or more years related work experience preferred
MCSE Certification
Equivalent combination of education and experience.

Certifications & Licenses:
MCSE certification preferred.