Client Service Manager

Assumes responsibility for branch operations, sales and service as requested. Provides direction and guidance for branch staff on operational/regulatory procedures. Ensures compliance with operational, security, and audit procedures. Responsible for fraud loss research and processing of charge offs. Responsible for managing, staffing and scheduling of the Tellers. Trains new Tellers on policies and procedures. Observes and provides coaching to Tellers to enhance referral and operational effectiveness. Primary troubleshooter for problems and complex client service needs incurred at the teller line. Provides limited teller line coverage typically, during peak periods. When performing teller duties, maintains responsibility for cash drawer and follows proper balancing procedures. Is cross-trained to work on platform and perform basic account opening and maintenance activities. Acts as a resource to identify and resolve more complex client servicing issues. Supports sales goals through identification of prospects and referrals to sales experts. Accepts and accurately process all financial service transactions. Meets established referral production goals. Performs routine maintenance on client profiles as requested.

KeyCorp is an Equal Opportunity Employer M/F/D/V