Client Service Manager, Research Acquisition and Distribution

The McGraw-Hill Companies is one of the world's leading providers of information services and publishers of educational, business and professional informationCapital IQ is searching for a high quality candidate to join our Research Acquisition and Distribution 'RAD' team as a Client Service Manager. The Client Service Managers primary responsibilities are to:

Develop and maintain a highly responsive and effective client service 'research provider on-boarding and support' operation that will help support and retain our long list of third party research providers
Develop and maintain a highly responsive and effective client service 'research fulfillment and support' operation that will help our sales organization to meet their clients critical need for timely access to third party research and estimates data
Successfully develop and provide day-to-day leadership to a team of client service professionals who currently service our base of investment research providers, sales and investment research client consumers
Define, implement and maintain a global set of procedures, policies and service level agreements to ensure the team is operating at the highest levels of client service standards possible
Collaborate and or lead various projects with cross functional teams and departments including data collection, technology, sales and other client services groups across Capital IQ

The successful candidate must possess the following:

Strong operations management skills
Solid experience in defining and implementing service / operational procedures and processes
Solid experience developing and managing a client service / operations support team
Excellent analytical and communication skills
A proactive and results driven mindset
Proven success in collaborating with and or managing cross functional teams
Excellent team building and relationship skills
Solid time management skills with the ability to work effectively under pressure
A solid and demonstrated understanding of the financial markets
Bachelors Degree or higher

Capital IQ provides high-impact information and workflow solutions to over 4,200 leading financial institutions, advisory firms, and corporations. Our solutions are based on the Capital IQ Platform, a unique combination of global private and public capital market data and technology that enables end-users to draw deep market insights, generate better ideas, leverage relationships, and simplify workflow. Clients can deploy the Capital IQ Platform either as a standalone solution or seamlessly integrate its components into existing business applications and portals via systems integration and custom data feeds. For more information, please visit Capital IQs web site at www.capitaliq.com. The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard and Poors, Capital IQ, McGraw-Hill Education, Platts, and J.D. Power and Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world. The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.