Client Success Manager
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POST DATE 8/25/2016
END DATE 12/19/2016
San Diego, CA
JOB DESCRIPTIONXIFIN is an innovative software and services company dedicated to optimizing the economics of healthcare. XIFIN's technology solutions, business intelligence, and HEO platform are used by a broad range of the nation's largest and most complex diagnostic service providers, including providers in the clinical lab, pathology, pain management/toxicology, hospital outreach, molecular diagnostics, and radiology segments. The company links healthcare stakeholders in the delivery and reimbursement of care, optimizing both business and patient outcomes and providing informed, streamlined diagnostic and business decision-making.
GENERAL JOB SUMMARY:
To be successful in this role, you must have analytical and, multi-tasking ability and the talent to problem solve effectively and promptly and be an advocate for your customer. In addition, you must be self motivated, a self-starter, and posses that "can do" attitude and willing to travel. Our preference is for laboratory RCM experience or extensive related healthcare industry experience.
ESSENTIAL JOB FUNCTION:
Ensure total client success and satisfaction with the XIFIN RCM solution.
In a client facing capacity, coordinate financial metrics and reports that highlight financial performance and client profitability.
Provide customer with system & workflow expertise for business optimization.
Assess define customer training needs and delivery options.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of medical reimbursement as it relates to the healthcare and insurance industry practices.
EDUCATION AND EXPERIENCE:
BA/BS degree, preferably in healthcare, business or MIS.
2+ years experience in a fast paced and high growth environment and culture
4+ year's client facing healthcare background including experience in healthcare billing and RCM support or similar customer-facing role.
Hands-on experience with medical billing software and systems, and workflow management.