Client Support Analyst

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POST DATE 9/8/2016
END DATE 10/12/2016

Schneider Electric Louisville, KY

Company
Schneider Electric
Job Classification
Full Time
Company Ref #
0030EI
AJE Ref #
576117216
Location
Louisville, KY
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

The Energy and Sustainability Services division is seeking a Client Support Analyst to work in assisting a team to meet client expectations.

Character Requirements:
Integrity: demonstrates in all interactions
Decisiveness: evaluates information to make appropriate and timely decisions
Initiative: recognizes and acts on what needs to be done
Diligence: meet varying deadlines and completes tasks on time
Thoroughness: pays close attention to detail and produces accurate work
Responsibility: understands and consistently meets high expectations

Position responsibilities:
Produce & generate client reports
Support client team in presentations and meetings
Provide client training on Schneiders client website, ResourceAdvisor
Coordinate the receipt of internal & external energy invoices
Identify anomalies in invoices and investigate those issues
Facilitate initial contact between client and Utility Bill Management (UBM) Implementation Team
Function as the primary client contact
Facilitate new client interactions with internal & external teams
Establish relationships with clients at the plant and corporate level when needed
Field customer inquiries
Initiate budget process and communicate with client during process
Elevate and constructively communicate potential breakdown of systems, policies and procedures
Contribute to process enhancement & new process development
Primary Location: !*!Essential skills and qualifications:
Strong customer service, analytical and organizational skills
Proficiency in Outlook, Word, Excel & Power Point
Ability to work in a fast paced, changing environment
Strong communication and composition skills, specifically with plant and corporate level management
Bachelors degree or equivalent experience

Non-essential skills and qualifications:

Energy industry terminology and standards preferred





Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, lets make the most of your energy.







Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Schedule: !*!Essential skills and qualifications:
Strong customer service, analytical and organizational skills
Proficiency in Outlook, Word, Excel & Power Point
Ability to work in a fast paced, changing environment
Strong communication and composition skills, specifically with plant and corporate level management
Bachelors degree or equivalent experience

Non-essential skills and qualifications:

Energy industry terminology and standards preferred





Care. Connect. Challenge. Commit.
Our values define our company. Who we are, our customer approach, how we do business, what its like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues, we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.



At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, lets make the most of your energy.







Schneider Electric is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Additional Benefits

Tuition Rembursement and Health Club Reimbursement