Client Support Specialist 1

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POST DATE 9/17/2016
END DATE 10/17/2016

STR Hendersonville, TN

Hendersonville, TN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The Client Support Specialist is responsible for maintaining positive relationships between clients and STR. This is achieved by providing ongoing support for STR clients and customers with a focus on client satisfaction and engagement, teamwork, and complete resolutions. The Client Support Specialist will work cohesively with other team members and departments within the organization to provide clients and internal team members a complete service experience. Maintain appropriate knowledge of all STR products and services to resolve any client question or concern related to STR in a timely manner Seek to understand the problem or issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution. Maintain customer records by updating and entering account/subscription information Educating clients on available products and services Provide support to other STR departments Consistently seek and share knowledge within the team, company, and clients. This can include new approaches to servicing a product, new processes that may benefit internal operations, best practices, feedback from clients, etc. Ensure our commitments to our clients are met. For example, this could include a guaranteed response time. Other duties may be assigned on as as-needed basis by management Position is highly visible to STR customers