Clinical Business Analyst II 9/17/2016

Partners HealthCare(PHS) Brookline, MA

Company
Partners HealthCare(PHS)
Job Classification
Full Time
Company Ref #
3025236
AJE Ref #
576207241
Location
Brookline, MA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

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About Us:
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Clinical Business Analyst reports to the Clinical Business Analyst Manager or Lead and is responsible for eliciting business requirements, executing user acceptance testing, and providing end user support to Epic users. Primary Application supported: RADIANT

Principle Duties and Responsibilities

Support and educate end users with Epic clinical and complementary applications
Answer end user how-to questions
Understand user requirements, translate them to functional requirements and assist end user with Epic request submissions
Identify and resolve issues, and facilitate appropriate escalation for timely resolution
Assist with developing and executing user acceptance testing plans including creation of test cases
Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communication as needed
Provide service to users , according to the defined service level agreements
Adhere to recognized project management tools and methodologies
Assist in identifying and recommending best practices for business analysis, training and end user support functions
Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations
Analyze business processes to ensure accurate system configuration
Document and analyze business processes and drive business process improvement workflows
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Create and run reports as needed using tools such as Workbench
Other duties as assigned
Bachelors Degree in Business, IT, Healthcare, or related required,
Must have 5 years of healthcare IT experience with a knowledge of clinical systems
A combination of education and experience may be substituted for requirements
Epic Certification desired or must obtain Epic training as outlined by program requirement

Skills/Abilities/Competencies Required

Experience in end user management, preferably in a healthcare setting
Knowledge of Clinical workflows
Ability to effectively translate business requirements to functional requirements
Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
Strong problem solving and negotiation skills
Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings
Requires minimal direction from leadership and possesses the ability to learn quickly
Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization

Working Conditions

Standard office environment with possible local travel to Partners sites
May require travel for training
On-call coverage likely as business needs dictate

Supervisory Responsibility

No direct reports, provides guidance to less seasoned and new staff

Fiscal Responsibility

Demonstrates fiscal responsibility by effectively using Partners resources
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.