Clinical Community Liaison- Social Services (PT, 24 hrs, Days) 9/1/2016
Boston Medical Center
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CLINICAL COMMUNITY LIAISON- SOCIAL SERVICES (PT, 24 HRS, DAYS)
JOB ID 2885510 DATE POSTED 08/24/2016 apply now
Boston Medical Center (BMC) is more than a hospital. It s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.
BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
The Clinical Community Liaison will partner with Cambridge Somerville ESP and Boston Emergency Services Team community stakeholders in developing strategies to reduce over-reliance on emergency departments for crisis intervention. Liaison analyses trends in use of emergency services and works with stakeholders to build an early intervention system based upon crisis plans (e.g., Wellness Recovery Action Plans) and education about community-based crisis intervention services. The mental health counselor in this role will also provide crisis intervention, advocacy, case management and short term, trauma-focused counseling for the emergency services programs. The liaison will work with therapists, counselors, human service professionals and social work professionals to assist with a variety of issues, including abuse, neglect, court-related problems, and other mental health concerns. Position requires strong communication skills, thorough understanding of mental health system, ability to educate clinical, consumer, and community groups, and background in providing crisis intervention services.
* Analyze trends and data to identify current and potential referral sources for ESP, particularly those patterns resulting in clients using emergency departments when community alternatives would be sufficient
* Work with stakeholders to develop and deliver educational sessions regarding community-based crisis intervention resources. In addition to outreach to community providers, these efforts would also involve direct outreach to persons served, including peer-to-peer education led by ESP peer specialists; tours/visits/introduction to ESP community-based location and 24-hour crisis unit; presentations to local component of the Metro Boston Recovery Learning Community
* Participate in crisis planning efforts
* The liaison will review ESP encounters to identify high utilizers of services and coordinate crisis planning with the clients and their providers
* The liaison will explore avenues for crisis planning with inpatient units as part of discharge meetings
* The liaison will work with CBFS and outpatient providers, including Cambridge Health Alliance, to develop regular, routine structures for developing crisis plans.
* Lead development of a new protocol for daily contact with DMH/CBFS supervisors re clients potentially needing crisis interventions
* Encourage use of alerts via ESP electronic system
* Lead development of a new protocol for daily contact with target emergency departments regarding clients who have presented and loop back to referral source for real time discussion of alternatives.
* Lead effort to strengthen protocols for use of the Community-Based Location by police and other first responders.
* Continue and expand collaboration with Somerville and Cambridge Police Departments initially and other area departments eventually specifically, to increase early intervention as opposed to encouraging officers to make use of their Section 12a authority.
* Outreach to Professional Ambulance and Cataldo Ambulance, which provide 911 response for cities of Cambridge and Somerville; expand outreach later to other cities in catchment area
* Outreach to 911 operators for Cambridge and Somerville communities
* Partnering with the CSESP clinical director and program manager of the mobile team/community-based location, the liaison will work with the Cambridge Hospital Emergency Department and Department of Psychiatry to continue institutional culture change that reinforces emergency department diversion.
Requires a Master s level degree in Social Work, Counseling, Psychology or related field
* Knowledge of clinical counseling with patients affected by violence or trauma
* Knowledge of community resources and agencies that serve patients affected with mental health issues
* Experience working with crisis intervention services
* Ability to function and make decisions in a fast-paced environment
* Ability to work on an interdisciplinary team
* Cultural sensitivity and comfort with a wide range of racial and ethnic populations
* An organized work style, good follow through skills and ability to keep organized written documentation
* Demonstrated skills in the provision of services in a multicultural environment
* Experience in health or hospital settings desirable
* Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.