As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Partners HealthCare System, Inc. (PHS) is an integrated health care system, founded by Brigham and Women's Hospital and Massachusetts General Hospital (MGH) that offers patients a continuum of coordinated and high-quality care. In July 2012, Partners HealthCare announced it would partner with Epic, the industry-leading provider of health information technology to develop and implement an integrated, electronic health information system at all institutions across the Partners network by 2017. This initiative, Partners eCare (PeC), is the largest program of its kind in the history of Partners HealthCare. In an effort to align clinical and administrative systems throughout Partners, our goal is one patient, one record, one team.
Under the direction of the MGH eCare Team Lead the Clinical Informaticist serves as a liaison and builds collaborative relationships between Informatics and PCS operational users to ensure the optimum design and use of clinical software and workflows for patient safety, patient experience, resource efficiency, and revenue capture. This position is responsible for identifying opportunities to optimize key business processes, analyzing and articulating current state workflows and identifying barriers to optimization.
This position facilitates the design of workflow process changes, uses excellent customer service skills to act as a resource to support super users and end users, to provide training and support, and to act as a change agent in service of organizational goals. This position utilizes a strong understanding of the software, the operational workflows, and governing policies and regulations.
The Clinical Informaticist develops competency assessments, assesses learners competencies, and documents outcomes. This position participates in the update and maintenance of training and support materials. The Clinical Informaticist may provide onsite or phone support to operational users, thus there is an expectation that the role will require working days (primarily during regular business hours), with occasional evenings and nights as needed as well as participation in a rotating on call schedule. This position works closely with project team members and the Director, PCS Informatics for systems implementations, upgrades and support.
KEY AREAS OF RESPONSIBILITY
Clinical Informatics Support and Design:
Serve as a liaison and builds collaborative relationships with operational users in clinical, ancillary, and/or business areas.
Analyze, articulate, and document current state workflows, business requirements, and barriers to optimizing patient safety, patient experience, resource efficiency, and revenue capture.
Demonstrates ability to facilitate workflow redesign, documents workflow changes, identifies impacts on software configuration, collaborates with Partners eCare to change software configuration.
Understands data input tools, data output tools, and chart audit tools, participates in chart audit data collection, as needed.
May facilitate clinical content or workflow change management sessions with staff, leaders, and providers, documents outcomes of sessions and follows those changes through to completion.
Maintains current knowledge of operational policies, procedures, workflows, and relevant regulatory standards.
Maintains proficiency in software functionality and use.
Acts as a change agent in support of organizational goals.
Training and User Support:
Trains users through classroom, demonstration, and competency methods, including development of training materials, as needed, acts as a resource to operational users, super users, and user groups.
Displays excellent customer service skills, including listening, problem identification and resolution, and service recovery.
Communicates clearly, openly, and efficiently with team members and customers.
Provides effective and efficient onsite or phone support to operational users, working days, evenings, and nights, as needed.
Maintains clinical competency by working periodically in their clinical discipline providing direct care to patients.
Current licensure in the state of MA in a clinical area (nursing, PT, OT, Respiratory, Dietetics) is required.
Some college or Associates is required. Bachelors Degree is preferred. New graduate nurses must have a BSN degree.
Board-certified in Nursing Informatics, Healthcare Informatics or related specialty Informatics certification is preferred.
Minimum of four years of experience in assigned area of responsibility in health care operations, clinic, or hospital setting.
Epic applications experience a plus.
A combination of education and experience may be substituted for requirements as appropriate.
Skills, Abilities, Competencies
Demonstrated ability to learn new systems to proficiency.
Demonstrated ability to be self-directed, learn quickly, with strong attention to detail.
Ability to identify system constraints or gaps in business requirements and effectively communicate issues/risks to stakeholder and project leadership in a timely manner.
Excellent organizational skills to effectively manage day-to-day project and operational tasks, establishes priorities and is flexible to accommodate changes in priorities to reflect the needs of the work environment.
Works well in a team environment, contributing to the success of the team.
Ability to cooperatively and effectively work with people from all organizational levels.
Strong written and verbal communication skills.
Demonstrated ability to mentor and support end users.
Experience in collaborating in group activity, prioritization, and decision making.
Demonstrated understanding of clinical or business practice standards, legal and ethical principles, patient safety, outcomes measures, and continuous quality improvement principles.
Knowledge of departmental/clinical operations, workflow, policies, and procedures.
Works in multiple departments or units. Position works days (primarily during regular business hours), evenings, or nights as needed as well as participate in a rotating on call schedule to support users during a current project or implementation. Requires ability to use computer. Incumbent will be expected to travel to the appropriate PHS sites to meet with business owners and clinicians.
24x7 On Call responsibilities on a rotating basis