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Clinical Nurse Manager - Cardiothoracic Surgery (AMBUL PATIENT CARE SUPV 2)

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POST DATE 9/2/2016
END DATE 1/8/2017

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Title

Clinical Nurse Manager - Cardiothoracic Surgery (AMBUL PATIENT CARE SUPV 2)

Job ID


Job Code


Job Family




Weekly Hours

40 ; 100%

Appointment Type



SOM Surgery-Cardiothoracic-Adu


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

The cardiothoracic surgery program at UCSF was established 50 years ago when then Department of Surgery Chair, Leon Goldman, M.D., father of U.S. Senator Diane Feinstein, invited Benson Roe, M.D. to join the faculty and establish a division for a new subspecialty, Cardiothoracic Surgery. Dr. Roe's pioneering work continues today through the leadership of Cardiothoracic Surgery Chief, Scot Merrick, M.D.

The Division of Adult Cardiothoracic Surgery at UCSF is comprised of a Cardiac Surgery Section, a General Thoracic Surgery section, a Heart and Lung Transplant Program, which has historically had high one-year survival outcomes among academic surgery programs nationally and a Mechanical Circulatory Service (MCS) team that provides care and treatment for patients on Ventricular Assist Devices (VADs) and Extracorporeal Membrane Oxygenation (ECMO).

The Division has a fully accredited ACGME training program in cardiothoracic surgery that consists of rotations in adult and pediatric cardiac surgery, and thoracic surgery, many of whom have gone on to become distinguished leaders in their field.

Job Summary

Nurse Manager is a professional nurse leader who as a result of in depth clinical experience and education in the specialized area of Cardiothoracic Surgery, posses the advanced knowledge and clinical skill necessary to provide expert leadership overseeing the care to patients with cardiovascular disease.

The major functions of the Nurse Manager include management of clinical personnel, providing education for staff, data analysis, quality improvement, clinical outreach and clinical supervisor for both outpatient and inpatient operations. The Nurse Manager is responsible for maintaining the standards of care set forth by the Division of Cardiothoracic Surgery and the University.


19 (2 Administrative staff, 1 CN II, 9 NPs, 4 PAs)

Personnel Management

* In Partnership with the Clinical Director provides oversight for division personnel management and staffing including all registered nurses, nurse practitioners, physician s assistants, and surgery schedulers.

* Works with Clinical Director to determine staffing standards based on patient care needs, patient flow, medical acuity, procedures, staff skills and other clinic needs.

* Develops and maintains coverage schedule for personnel staffing and works in conjunction with the UCSF Human Resources.

* Develops departmental strategic operational planning including staffing and fiscal management.

* Assists Clinical Director with hiring, training, managing, developing clinical and administrative staff.

* Assist with coordination of new employee orientation

* Develop, maintain, and periodically reassess staff education programs.

* Maintain staff time and payroll records.

* Participates and assists with evaluating staff performance, developing standards, and ensuring basic competencies for all staff.


* Develop and optimize the outpatient physician clinic templates for appropriate patient scheduling.

* Support and facilitate referral management process.

* Develop protocols to improve care for acute/urgent patient problems.

* Develop protocols and create standards for patient telephone calls to nurses and physicians.

* Monitor patient care services insuring they meet organizational guidelines and patient needs.

* Provide oversight and direction for all projects related to clinical products, services, insurance bundle payment plans and monitors the appropriate coding and billing process is taking place in the required time frame.

* Identifies work related problems with possible solutions, implements appropriate solutions and evaluates effectiveness of proposed solutions.

Quality Improvement

* Works collaboratively with the CT Surgery Database manger to ensure timely submission.

* Contributes UCSF leadership to the UCOP Cardiac Surgery Consortium and participates in quality improvement projects.

* Assists as needed with collection or clarification of data to ensure accuracy in accordance with the standards set by the Society of Thoracic Surgery and California CABG Mortality Reporting Group.

* Reports data findings to appropriate clinical personnel and assists in making changes to practice to improve efficiency and cost containment while maintaining patient satisfaction.

* Utilizes data to develop, implement and support standard of care.

Strategic Planning and Program Coordination

* Develop a division specific referral management database to track and monitor referral sources overall that can be easily used for purposes of communication to referring providers and for marketing purposes.

* Assist with development of business plans for new programs and other strategic initiatives for the division as requested.

* Works with the program development coordinators on fundraising and quarterly update letters/thank you cards.

* Works with web developer to keep practice website updated and current.

Clinical Responsibilities and Duties

Manages all aspects of nursing care within the specialty of Cardiothoracic surgery to assist in patient evaluation and treatment through the outpatient and inpatient settings. Oversees and covers all duties for the Clinical Nurse Coordinator (Clinical Nurse II) when he/she is out of the office.

Required Qualifications

* Minimum two years of recent nursing clinical experience

* Minimum of one year of recent experience as a Team lead, charge nurse, or manager

* Active Registered Nurse licensure in the State of California

* Active American Heart Association CPR certification

* Baccalaureate or Masters Degree in Nursing

* Must demonstrate ability to address patient education needs of Cardiothoracic Surgery Patients

* Demonstrated commitment to continuing education and self-development within the field of nursing and nursing administration

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Two years supervisory experience in any field or an advanced certification in or degree in health care management or a health care administration related field.

* Nursing experience with Cardiothoracic Surgery, Heart & Lung Transplant or MCS patients in an in-patient and/or out-patient care setting.

* Ambulatory care clinical experience

* Experience using an EMR-EPIC/APeX

* Experience with QA/The Joint Commission processes for quality improvement