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Closing Confirmation Associate

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POST DATE 9/17/2016
END DATE 10/23/2016

Firstsource Palm Bay, FL

Company
Firstsource
Job Classification
Full Time
Company Ref #
3513
AJE Ref #
576205302
Location
Palm Bay, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
CLOSING CONFIRMATION ASSOCIATE




JOB DESCRIPTION

POSITION PURPOSE:

Contact customers to confirm closing appointments. Confirm customers have received and reviewed final closing figures.


RESPONSIBILITIES:

* Review loans scheduled to close where Initial closing disclosure has been generated and prep for calling customer to confirm the closing appointment.

* Make outbound calls to the customers to confirm closing and receipt of Initial Closing Disclosure (CD).

* Review basic numbers on the Closing disclosures with the customers to confirm final figures are in line with their expectation.

* Leave voice messages where the associate is unable to contact customers.

* Email CD s to customer where it is requested by the customer.

* Identify loans where final figures don t match customer expectations and warm transfer to a specialist who will work with the customer to resolve issues.

* Obtain acknowledgement of closing disclosures where required.

* Reschedule closings as needed.

* Must be able to meet established minimum daily expectations for this position.

* This position may require frequent over time, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet client service level agreements.

* Maintain the security, confidentiality, integrity and availability of information stored in the ISGN Solutions computer networks and data communications infrastructure. All users of ISGN Solutions systems are responsible for protecting those resources and the information processed, stored or transmitted. For full details of your responsibility, please refer to the ISGN Solutions Information Security Policy.

* Perform other duties as assigned or directed.

* Works with the customer, client and closing agent to resolve questions and/or problems immediately upon inquiry or receipt of documentation from the customer.

* Provides excellent customer service to internal and external clients. Ensures customer service surveys are maintained to client s minimum score if applicable.



* Essential Functions

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

JOB REQUIREMENTS

Education: High school diploma or equivalent


Job Related Experience: Mortgage experience preferred but not necessary. Experience in Call Center, customer facing roles will be beneficial.


Management Experience: N/A

Physical Requirements: Ability to sit for extended periods of time. Ability to use computer keyboard and view monitor for extended periods of time


Position Requirements: Must meet projected production requirements as established by manager on a monthly basis


Travel Requirements: N/A

Functional Area Skills/Knowledge: Functional Area Skills/Knowledge: Strong customer service, communication, organization and problem resolution skills, as well as detail oriented





Firstsource is an equal opportunity employer and gives consideration for employment
to qualified applicants without regard to race, color, religion, sex, national origin,
disability or protected veteran status. If you'd like more information about your EEO
rights as an applicant under the law, please go through the URL

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf