Collections Associate

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POST DATE 9/16/2016
END DATE 12/29/2016

United Parcel Service, Inc Scranton, PA

Location
Scranton, PA
AJE Ref #
576199767
Job Classification
Full Time
Job Type
Regular
Company Ref #
111116
Experience
Entry Level (0 - 2 years)
Education
Bachelors Degree

JOB DESCRIPTION

The Collections Associate impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure through customer contact.

Duties include:

* Significant communication with internal and external customers via phone and email regarding delinquent balances

* Identify and prioritize issues impacting payment

* Daily interaction with key client personnel

* Work with Account and Program Managers to keep current with any client/customer changes

* May require root cause analysis and problem resolution

* Develop, create and analyze collection and Accounts Receivable reports

* Update customer and other stakeholder information using various software programs including UPS proprietary programs

Knowledge and Skills Required:

* Professional in appearance, actions, and behavior

* Detail oriented with strong organizational skills

* Intermediate skills in MS Office applications or similar applications

* Excellent verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions

* Capability to analyze and prioritize work

* Excellent problem-solving skills

* Self-directed, self-motivated individual with a personable demeanor

* Desire to work in a position requiring extensive phone and email communication

* Willingness to work in a highly measured, fast paced, production environment

Knowledge and Skills Preferred:

* Prior phone center experience

* Bachelor s Degree

* Advanced skills in MS Office applications

* Desire for advancement

* Experience handling objections and gaining commitment

UPS is an equal opportunity employer race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity