Collections Associate

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POST DATE 9/16/2016
END DATE 12/29/2016

United Parcel Service, Inc Scranton, PA

Scranton, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


The Collections Associate impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure through customer contact.

Duties include:

* Significant communication with internal and external customers via phone and email regarding delinquent balances

* Identify and prioritize issues impacting payment

* Daily interaction with key client personnel

* Work with Account and Program Managers to keep current with any client/customer changes

* May require root cause analysis and problem resolution

* Develop, create and analyze collection and Accounts Receivable reports

* Update customer and other stakeholder information using various software programs including UPS proprietary programs

Knowledge and Skills Required:

* Professional in appearance, actions, and behavior

* Detail oriented with strong organizational skills

* Intermediate skills in MS Office applications or similar applications

* Excellent verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions

* Capability to analyze and prioritize work

* Excellent problem-solving skills

* Self-directed, self-motivated individual with a personable demeanor

* Desire to work in a position requiring extensive phone and email communication

* Willingness to work in a highly measured, fast paced, production environment

Knowledge and Skills Preferred:

* Prior phone center experience

* Bachelor s Degree

* Advanced skills in MS Office applications

* Desire for advancement

* Experience handling objections and gaining commitment

UPS is an equal opportunity employer race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity