JOB DESCRIPTION

RESPONSIBILITIES


? Respond to inquiries via phone or correspondence from customers or dealers in a call center environment
? Provides quality service, prompt response and follow up to each customer inquiry or dispute
? Make outbound collection calls on customers greater than 14 days past due
? Arrange for customers to pay by phone with credit card or check; initiate set up of account on Electronic Funds Transfer
? Accurately document all interactions with customers in customer databases
? Work within a team environment to provide continuous follow up with customers and dealers
? Utilize good time management skills to balance call volume and related follow ups
? Meet or exceed monthly expectations
? Maintain a regular and punctual attendance



QUALIFICATIONS REQUIRED

? Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities
? Call Center experience
? Decision making and problem solving ability
? Excellent verbal and written communication skills
? Ability to Multi task
? Excellent time management skills
? Strong computer skills (Microsoft Word, Excel and Outlook)
? Typing skills (40wpm)
? Professionalism
? Ability to work in a team environment
? Strong organizational skills
? High School Diploma
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.