Collector I

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POST DATE 8/27/2016
END DATE 10/28/2016

HealthPort Green Bay, WI

Company
HealthPort
Job Classification
Full Time
Company Ref #
16-1113
AJE Ref #
575992505
Location
Green Bay, WI
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Requisition Number
16-1113

Title
Collector I

City
Green Bay

State
WI

Description
This entry level position processes business or consumer payments and negotiates settlements according to established guidelines and procedures. Responsibilities include responding to telephone inquiries, processing and reconciling debits and credits, preparing daily forms, and reviewing and researching account history to resolve discrepancies.

Essential Duties and Responsibilities:
Answer telephone calls regarding account inquiries and payment collection
Researches account details and resolve customer concerns
Forwards complex inquiries and requests to Accounts Management when necessary
Works with clients to resolve delinquent/past due accounts
Negotiates account settlements within established guidelines
Promotes electronic products and services to clients to improve efficiency

Requirements
Minimum Qualifications
Experience in a call center environment, preferably working with consumer collections, desired
Must have the ability to work in a fast paced environment while providing effective customer service
Must be able to read, write and understand English and comprehend instructions
Effective verbal, interpersonal communication and listening skills required

* EEO Employer F/M/Vet/Disabled.

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