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POST DATE 8/27/2016
END DATE 10/28/2016
Green Bay, WI
JOB DESCRIPTIONRequisition Number
This entry level position processes business or consumer payments and negotiates settlements according to established guidelines and procedures. Responsibilities include responding to telephone inquiries, processing and reconciling debits and credits, preparing daily forms, and reviewing and researching account history to resolve discrepancies.
Essential Duties and Responsibilities:
Answer telephone calls regarding account inquiries and payment collection
Researches account details and resolve customer concerns
Forwards complex inquiries and requests to Accounts Management when necessary
Works with clients to resolve delinquent/past due accounts
Negotiates account settlements within established guidelines
Promotes electronic products and services to clients to improve efficiency
Experience in a call center environment, preferably working with consumer collections, desired
Must have the ability to work in a fast paced environment while providing effective customer service
Must be able to read, write and understand English and comprehend instructions
Effective verbal, interpersonal communication and listening skills required
* EEO Employer F/M/Vet/Disabled.
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