Commercial Account Executive

The Commercial Sales Executive is responsible for promoting and selling ADT services and technology within an assigned territory, leveraging relationships, closing new business for ADT and ensuring customer retention. This person is the ADT brand steward, charged with telling the ADT story and clearly demonstrating that ADT is the leading electronic security provider. The Commercial Account Executive is responsible for securing profitable sales and upgrades to new, existing and discontinued ADT Commercial customers while maximizing customer satisfaction and retention by initiating post installation follow-ups. This rep will also have a commanding knowledge of our product line, as well as that of our services.

Duties and Responsibilities:
1. Adhere to current ADT policies, procedures, products, programs and services.
2. Create new market share by selling ADT products and services to new local commercial customers.
3. Sell additional products and services to existing accounts that continue to present new sales opportunities. Sell add-ons, amend, and convert existing customer systems to meet the customers expectations.
4. Renew existing customer agreements.
5. Responsible for resale opportunities within an assigned territory
6. Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.
7. Utilize approved marketing materials to include the Commercial Model Sales Call process to present sales presentation and proposal to prospects, assuring the customer understands our value proposition, positive features, benefits and advantages of our products and services over those of the competition. This includes the use of the ADT We Care form in all customer appointments.
8. Independently establish call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques.
9. Follow up with prospects.
10. Maintain an in-depth knowledge of complete line of products/services and customers issues and needs through in-house training and reading/research.
11. Obtain referrals and work with Centers of Influence.
12. Process work order and complete all paperwork in accordance with approved and standardized procedures.
13. Conduct post installation follow-up by contacting customer, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.



Requirements:
Education:
College degree preferred.
High school degree or equivalent required.

Experience:
Minimum of 3 years experience as a successful commercial sales representative in the security, IT or other technology sales industry, demonstrated by the consistent ability to meet and exceed quota.

Skills:
Excellent oral, written and presentation skills with the ability to present to senior level executives within the
Customer and ADT organizations
Action Oriented
Drive for Results
Business Acumen
Customer Focus
Functional/Technical Skills
Builds Effective Teams
Interpersonal Savvy
Organizational Agility
Conflict Management
Managing Diversity
Peer Relationships
Problem Solving
Technical Learning
Time Management
Developing Direct Reports & Others