Commercial Account Representative
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POST DATE 8/26/2016
END DATE 10/15/2016
San Mateo, CA
JOB DESCRIPTIONSOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!
The commercial account rep will be responsible for addressing client concerns regarding billing, performance, and maintenance. The rep will act as a single point of contact for any concerns or issues the client may have, and produce reports as-needed. They will be a liaison between our service department and the client, and will assist in scheduling and evaluating preventative and corrective maintenance activities. The account rep will help resolve contract disputes and work with our clients regarding any other operational or contractual requirements post-installation.
Act as a single point of contact for commercial clients
Notify clients of pending maintenance on their systems
Resolve contract disputes
Invoice customers for work performed outside the terms and conditions of the contract
Work in a call center capacity to field any and all questions or concerns from clients
Provide feedback to the service and operations teams regarding client requests
Help generate and manage scopes of work for preventative maintenance
Coordinate maintenance schedules between subs, our maintenance techs, and the client
Fluent in Spanish
Passionate about solar energy and the success of SolarCity
Significant experience working in a Customer Service Role
Knowledge of commercial solar projects
Bachelor s Degree
Ability to manage voluminous amounts of data
Basic understanding of solar economics
Some experience with legal contract review
Excellent computer skills especially using Excel, Outlook, and Word.
Excellent written and verbal skills both from a technical and client facing perspective
Detail-oriented, resourceful and able to manage shifting priorities
Ability to positively and effectively interact with internal and external customers
Regular, reliable and predictable performance required
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities
BENEFITS FOR FULL-TIME POSITIONS
Competitive compensation with many positions incentivized
Paid training with the nation s leader in solar power
Full benefits package including health, vision, and dental insurance
Attractive vacation, sick and holiday pay
401(k) savings plan for eligible positions
Employee referral program
Some positions eligible for equity
Career path opportunities for top performers
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.