Commercial Manager

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POST DATE 9/18/2016
END DATE 11/1/2016

CNA Metairie, LA

Metairie, LA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)



The Commercial Manager is responsible for directing an underwriting group and is accountable for the business results, growth and profitability of an assigned book of commercial P&C business. The open position is located in Metairie, LA reporting to the Branch Vice President and is responsible for the commercial lines book of business in the Louisiana territory.

This role provides leadership to a team of Underwriters and is responsible for business results through profitability, business development, analysis and monitoring of an assigned book of business, as well as attracting and developing underwriting talent. Operating with a high degree of technical complexity and coordination, this role may have regional, industry segment, or company-wide scope of responsibility. The role will have significant input to business strategies and the responsibility for the execution of those strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Sales and Distribution Management
Drives full deployment of sales disciplines, processes, and tools to manage the sales process and audit results
Partners with the Branch Manager, Commercial Underwriting Officer and Specialty Line partners to establish business sales objectives and is responsible for achieving sales targets
Drives prospecting discipline, including a cross-sell focus, with underwriting staff along with consistent and effective sales coaching
Acts as a relationship manager with key producers in the territory, establishes goals, provides timely communication, and conducts cross marketing efforts

2. Leadership
Responsible for driving talent management, including but not limited not: attracting, managing, developing and retaining talent
Creates a high performance culture through effective communication and quality goal setting, differentiation of compensation and performance, proactive management of low performers and retention of top performers
Ensures development opportunities for high potential employees by ensuring development plans include special projects, assignments rotations, etc.
Ability to interact, influence, and develop relationships within all levels and areas of the organization
Promotes diversity by managing and including team members of all backgrounds

3. Portfolio Management
Ensures achievement of gross written premium, retention, and new business plans
Improves producer plant by revitalizing select producers, addressing underperforming producers, and establishing prospecting process
Manages CAT aggregations, manage AAL to premium ratios, and implements CAT pricing discipline
Drives and achieves rate goals (by line) with rigorous emphasis in profit improvement businesses
Ensures achievement of gross written premium, retention, new business plans, and portfolio management goals

4. Underwriting Expertise
Effectively drives quality by achieving acceptable audit results
Manages staff account referrals to meet productivity targets / effectively allocate for greatest return
Assesses underwriting skills of underwriters, delegating underwriting authority based on demonstrated skills, and creates a plan to increase underwriting technical capabilities
Applies deep knowledge of market and industry to advise others and provide guidance in regards to complex risks, exposures, and decisions
Uses all appropriate underwriting tools (e.g. RST, BPMT, Merlin, etc.), discipline and knowledge of strategies to achieve successful audits

Driven by our commitment to our customers, CNAs winning behaviors (externally focused, accountable, collaborative, innovative, and continuously learning) distinguish us from our competitors. CNA employees exemplify these behaviors in all responsibilities and interactions.

Ability to effectively lead, coach and develop underwriting staff
Advanced technical expertise, underwriting skill and knowledge of insurance and underwriting principles, practices and procedures
Strong communication, negotiation and presentation skills, ability to effectively interact with all levels of CNAs internal and external business partners
Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects
Ability to deal with ambiguous situations and issues
Ability to practice, teach and coach effective sales disciplines
Creativity in resolving unique and challenging business problems
Ability to achieve business goals and objectives

Owned by Loews Corporation, CNA is one of the countrys largest writers of commercial insurance, providing protection to more than 1 million businesses and professionals in the U.S. and internationally. We offer unique expertise for the businesses and industries we serve, providing quality products and dependable services that help prevent and minimize loss. Our focus on providing solutions and inspiring trust differentiates us from other companies and supports long-term relationships. Our commitment to diversity enables us to serve a broad range of customers while supporting our communities through charitable contributions and employee volunteerism.


Job: Underwriting
Primary Location: United States-Louisiana-Metairie
Other Locations: United States-Louisiana-Metairie
Organization: Field Ops Southern Zone
Job Posting: Sep 16, 2016
Unposting Date: Ongoing.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.