Communications Associate - Switchboard Per Diem

Communications Associate Under the general supervision of the Manager of HIS/Patient Access, is responsible for coordinating communications and maintaining privacy and security of Hospital patients and staff by managing telecommunications, processing visitors, and implementing emergency response procedures. Works closely with families, visitors, clinical staff, employees, admissions staff, security and all hospital departments. Operates telecommunications, paging and emergency radio system and manages security visitor check in procedures at the main Hospital entrance. This is a per diem opening, working as needed, but initially to cover a leave. Required coverage may be for first or second shift, and may include some weekend and holiday shift coverage.

BASIC KNOWLEDGE:

High school diploma or equivalent. Demonstrated customer service and interpersonal skills required to positively represent the Hospital in greeting visitors and patients. Demonstrated verbal communication skills to effectively process a high volume of calls. Demonstrated ability to respond to all customer and emergency calls in a confident, rapid, accurate, customer friendly and professional manner. Ability to use telephone, computer, radio and other equipment.
EXPERIENCE:

Reception or customer service and switchboard experience preferred. Basic computer and telephone skills required.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Work requires constant sitting, frequent visual, aural and verbal effort. Work requires frequent telephone and computer equipment usage.