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POST DATE 9/10/2016
END DATE 10/10/2016
City of Atlanta
JOB DESCRIPTIONCOMMUNICATIONS DISPATCHER
Here at the City of Atlanta, we are passionate about building and improving our community. Our police officers, fire fighters, and building inspectors keep our citizens safe. Our engineers and public works staff build and improve our cities infrastructure. Our city planners help envision and shape future city growth. Our Parks & Recreation professionals enhance quality of life. If you're seeking a meaningful role where you can make a real difference improving and growing our city, we welcome you to explore the job opportunities we have to offer.
General Description and Classification Standards
Performs radio communication dispatch and telecommunication duties for the Atlanta Police Department. Duties include, but are not limited to: communicating effectively with city and county police officers, units and EMS personnel and maintaining their status to ensure safety; answering multiple telephone lines and dispatching as required; handling emergency and fast-paced situations; providing the general public with information and assistance; and maintaining a variety of records, files and logs.
Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Performs multiple tasks simultaneously; takes appropriate action when presented with a stressful life/death situation; remains calm under all circumstances.
Answers multiple telephone lines; handles all 911 calls within the Atlanta Police Department jurisdiction or transfers the call to appropriate agency; handles other calls appropriately and updates call lists.
Maintains field unit status at all times to ensure safety of police officers and firefighters performing activities including working accidents, hazardous incidents, traffic control, pursuits, calls in progress, working incidents, etc.
Communicates effectively and coherently over law enforcement and police radio channels initiating and responding to calls; issues case numbers; notifies others, such as wreckers, cabs and utilities, when services are requested/required.
Dispatches emergency calls for Atlanta Fire Rescue Department and provides communications support to all Atlanta Fire Rescue units engaged in emergency and non-emergency activities.
Provides the general public with directions and referrals, answers to citizen complaints and concerns and any other information requested regarding the community or situation.
Contacts various utility companies to resolve problems such as gas detection, power failures, etc.; contacts telephone companies for assistance in obtaining address of distressed callers.
Exercises judgment and initiative in dispatching emergency calls and other requests. Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, maintaining standards and resolving problems.
May oversee temporary or contract workers as needed.
Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of: dispatching and communication systems and local law enforcement practices, policies and procedures; techniques and procedures used in operating emergency communications equipment; customer service standards and best practices; terminology, principles and methods utilized within the department.
Skill in: listening and communicating exceptionally to effectively convey information verbally and in writing; operating computers with demonstrated proficiency in a variety of applications and software; empathetic listening techniques.
Ability to: speak with a clear well-modulated voice; remain calm under pressure and stressful working conditions during heavy workload and emergency related calls; speak English rapidly, clearly and concisely; dispatch and handle emergency calls on a continuous basis under time constraints; simultaneously communicate, interpret communication and accurately enter data into a computer system.
Minimum Qualifications - Education and Experience
* High school diploma or GED required.
* 6 months experience in customer service or other direct customer contact work required
* 1 year call center experience in a fast-paced work environment preferred
* Bilingual (English/Spanish) preferred
* Georgia Crime Information Center (GCIC) certified and certification by the Georgia Peace Officer Standards and Training Council as a Communications Officer (P.O.S.T) preferred
Applicants must pass a communications dispatcher performance test measuring the ability to receive, retain, and process emergency information. If selected to test you will be notified via e-mail and be required to come to City Hall in Atlanta to test.
Applicants must obtain a Georgia Crime Information Center (GCIC) certification and certification by the Georgia Peace Officer Standards and Training Council as a Communications Officer within six months after appointment
Applicants must be flexible to work various shifts, nights, weekends and holidays.
Note: There is shift differential pay for evenings and overnight shifts.
The City of Atlanta is an equal opportunity employer.
Essential Capabilities and Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.