Communications Representative, Expert - Reg. & Compliance - San Francisco, CA
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POST DATE 8/26/2016
END DATE 3/30/2017
Pacific Gas & Electric
San Francisco, CA
JOB DESCRIPTIONCompanyPacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with
20,000 employees, the company delivers some of the nation's cleanest energy to 15 million people in Northern and Central California.
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues
and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status,
marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.Department OverviewThe Corporate Relations function develops, executes and oversees a
broad spectrum of strategic communications initiatives, provides communications counsel and support to all lines of business, and manages the corporate branding program at PG&E.Position SummaryThe position is responsible for developing the
customer-facing messaging strategy and materials involving rate-related issues including: regulatory filings and proposed decisions for new/adjusted rates, local community choice aggregation programs, seasonal and annual rate changes and operational notices around
rate adjustments. Working closely with the subject matter experts and customer outreach specialists?who interface with customers for escalated issues, you will develop
material and guidance that provides customers and the general public with timely, relevant
information about these projects. This work provides a critical layer of awareness and education and helps carry through a unified and consistent corporate message about PG&E?s commitment to safe, reliable, affordable and clean service.
candidate will support the Manager, Customer Communications in a variety of ad
hoc projects, supporting meter-related communications, co-branding and translation guidelines, and a variety of operational communications that are delivered to our customers.
Role includes being a first-responder, or a strategic advisor, or both, as required. This requires being on call, fit for duty, and within one hour of PG&E's San Francisco headquarters two weeks out of ten for emergency coverage
This role is part
of the Customer Care Communications team and will provide direct support for the Customer Communications group.QualificationsMinimum required skills:
? 7 years of experience in communications (in-house and/or agency)
? Bachelor's degree in
Journalism, English or related discipline, or equivalent experience
? Excellent written and verbal communication
? Embraces change and demonstrates flexibility when priorities shift
? Ability to work with individuals across a wide
spectrum of backgrounds
? Proficient in Microsoft Office (Word, Excel, Power Point)? Advanced analytical and organizational
skills with excellent attention to detail
? Strong business acumen, preferably combined with a knowledge of energy and
? Experience writing and producing marketing communications for enterprise organizations,
whether in marketing, advertising, analyst relations, public relations and/or similar field. Ideally this would include agency and some corporate
marketing communications experience
? Experience developing content and managing communications through multiple delivery channels
(web, print, video, social media)
? Strong desire to take initiative and ability to work in a fast-paced environment,
project manage multiple issues concurrently
? Ability to build working relationships across all levels of